This position is at Commerce Insurance Company | A MAPFRE Company in Webster, MA.

This position acts as a consultant to both End-Users and IT in their use of desktop computing resources.  Installs, configures, supports and maintains company owned computer systems, desktops and peripherals.  This includes diagnosing, repairing and maintaining all hardware and equipment while ensuring optimal workstation performance.  This person will also troubleshoot problem areas in a timely fashion.

Education:  Associates Degree or Technical or specialized knowledge or equivalent, related experience.

Experience:  4 - 6 years or High School equivalent plus 5 - 7 years.

Knowledge:  Considerable knowledge of the general and technical parts of the job.  Works independently.

Decision Making:  Makes decisions within position standards.  Applies guidelines and procedures that require some interpretation in dealing with exceptions.  Work requires judgment to select among multiple potential pre-defined courses of action.

Supervision Received:  Works under general supervision. Typically does not receive instructions on routine work. Receives general instructions on new types of work or projects.

Leadership:  Demonstrates leadership in group, team or project.  May provide guidance and training to less experienced staff.

Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve complex problems requiring independent thinking with direction.

Client Contacts:  Contacts other departments and or external organizations or parties frequently.  Contacts involve obtaining or providing information on matters which may be sensitive and or complex to interpret.

·         Previous experience supporting executive level required

·         Experience  creating, testing and maintaining System Center Configuration Manager (SCCM) packages, collections and advertisements for distribution to the desktop environment required. This includes working on SCCM technical issues

·         Prior experience writing and presenting proposals required

·         Experience providing research and support for company-wide video conferencing

·         Bilingual in English and Spanish languages is a plus

A+ Certification (or equivalent training) required. Experience with the following PC software is required: MS Office Suite, Lotus Notes, Database applied software, Local Area Network Operating Systems and Ethernet Networks, AS400 Client Access and Microsoft Windows. Proven analytical, decision making and problem solving abilities. Effective interpersonal and communication skills, both written and verbal. Able to multi-task, manage details and execute effective follow through.

We are a leading property and casualty insurer committed to recognizing our employees as our most valuable resource. We are focused on attracting, developing, engaging and retaining quality employees to ensure mutual success. We offer competitive wages and unmatched benefits including: Health, Dental, Life, PTO, Holidays, 401(k), Profit Sharing, STD/LTD, Tuition Reimbursement, Childcare, Flexible work schedules and a Casual attire environment.

We have earned a solid reputation as a "great place to work" by treating our employees with respect and offering the following Employment Value Proposition:

Competitive Total Compensation/Benefit Package
Stable Work Environment
Future Career Opportunities
Work-Life Balance
Convenient Company Locations
Job-Interests Alignment
Quality Management and Colleagues
Strong People Management Practices
Quality Senior Leadership Reputation
Employee Empowerment

If this position/job title is not posted on our website, please apply for future openings.  To view the complete job description and apply, please apply on-line at: https://jobs.mapfreusa.com

An Equal Opportunity Employer