Summary of Responsibilities

Under the supervision of the Sr. Director, Program Planning & Services, this position will support the Early Head Start (EHS) Phase One Quality Assurance Process.

General Description of Duties

1. Design and implement a process that will ensure highest level of review team competency including tool to assess monitoring process quality, identifying quality milestones and benchmarks and inter-rater reliability (IRR) process.
   
2. Engage subject matter experts to support the development and ongoing evaluation of assessment processes and tools.
   
3. Use data (PANC, OHSMS) and performance assessments to expand the assessment of a EHS Reviewer's performance to a holistic process that looks at all aspects of the work of a Reviewer.
   
4. Develop IRR process specific to EHS Reviewers using best practices (e.g., OIRA).
   
5. Provides direct support to the Sr. Director in convening the National Advisory Panel for EHS re:Reviewer recruitment, evaluation, onsite, and virtual training content.

Education/Experience

Bachelor’s and 6+years’ experience or equivalent combination of education and experience.

Competencies – Behavioral

• Flexibility: Is open to change and new information, adapts behavior and work methods in response to new information, and adjusts rapidly to new situations warranting attention and resolution.
  
• Problem Solving: Identifies and analyzes problems, distinguishes between relevant and irrelevant information to make logical decisions, and provides solutions to individual and organizational problems. Develops reasonable options for solutions when required for decision making.
  
• Strong Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
  
• Information Management: Identifies a need for and knows where or how to gather information, and organizes and maintains information or information management systems.
  
• Teamwork: Demonstrates ability to work in cooperation with others and communicates effectively with coworkers, supervisors, subordinates, clients, and other outside contacts.
  
• Initiative: Seeks out new assignments and undertakes additional duties on his or her own when appropriate.
  
• Professionalism: Stays focused on the situation, issue, or behavior related to work and resolves work-related problems in a constructive and collegial manner.
  
• Reliability: Can be relied on to be available when needed, completes assigned tasks, and conducts necessary follow-up independently.
  
• Compliance with Policy, Law, and Regulation: Complies with safety regulations, rules of conduct, other applicable laws and regulations, and company policies.
  
• Strong organizational and customer service skills.

Competencies – Technical

• Technical Ability: Understands and appropriately applies procedures, requirements, regulations, and policies related to job requirements. Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one’s job; works with, understands, and evaluates technical information related to the job.
  
• Information Technology: Demonstrates Proven skills in the effective use of information technology, including word processing, spreadsheet, database, PowerPoint, etc.
  
• Oral Communication: Expresses facts and ideas orally in a clear, convincing, and organized manner.
  
• Written Communication: Recognizes or uses correct English grammar, punctuation, and spelling.
  
• Strong Head Start experience especially with HS Monitoring Review Process.

Competencies – Corporate

• Integrity: Demonstrates a professional approach embedded with a high level of integrity, trustworthiness, and honesty in all relationships with staff, customers, contractors, consultants, and the general public.
  
• Quality: Implements and maintains quality control systems to meet company standards by developing policies and implementing procedures that ensure a high level of quality in all aspects of corporate activity and projects.
  
• Creativity: Demonstrates an ability to develop creative, original, innovative, or inventive solutions in support of Danya processes, services, interactions, or products. Maintains high-level creativity and innovation in the full spectrum of project development, implementation, and operation.
  
• Customer Service: Ensures customer’s needs are understood and that products and/or services demonstrate an understanding of customer’s needs and requirements. Continually strives to reduce variations in the existing process that cause failures to meet customer’s needs and requirements. Constantly looks for ways to provide new innovative products/services and processes to meet customer’s needs and requirements.

EEO/AAP    M/F/D/V