POSITION SUMMARY

The Educational Manager develops meaningful relationships with members of the higher education community in an effort to promote educational equity, access, and excellence for students of all backgrounds. Develops and implements in support of the mission of the College Board, account management strategies within a designated region that enhance customer satisfaction and ensure customer retention among higher education clients, covering admissions, recruitment, and financial aid. This is primarily accomplished through support to higher education clients including on-site implementations, best-practices consulting, and dissemination of information on College Board products, services and assessments. These programs include assessments such as the SAT and AP along with software products such as Recruitment Plus and PowerFAIDS, strategy tools such as ASQ, EPS, FAST, and Profile.

The Educational Manager develops meaningful relationships with members of the higher education community in an effort to promote educational equity, access, and excellence for students of all backgrounds. Develops and implements in support of the mission of the College Board, account management strategies within a designated region that enhance customer satisfaction and ensure customer retention among higher education clients, covering admissions, recruitment, and financial aid. This is primarily accomplished through support to higher education clients including on-site implementations, best-practices consulting, and dissemination of information on College Board products, services and assessments. These programs include assessments such as the SAT and AP along with software products such as Recruitment Plus and PowerFAIDS, strategy tools such as ASQ, EPS, FAST, and Profile.



Related Skills & Other Requirements:



Extensive knowledge of client needs and the ability to identify and meet the needs of prospective clients



Ability to work effectively as a team member



Knowledge of higher education environment, with specific emphasis on enrollment management functions



Knowledge of customer relationship management (CRM) strategy



Familiarity with the College Board Services



Excellent verbal and written communication skills, including oral presentation/public speaking skills



Problem solving and negotiation skills



Strong interpersonal skills



Computer literacy, including Microsoft Office applications



Demonstrated experience in planning and marketing



Ability to effectively handle multiple situations simultaneously



Willingness and ability to travel extensively



This position will be subject to a background check.



The College Board is dedicated to the principle of equal opportunity and its programs, services and employment policies are guided by that principle.