Job Description:
ADT Security Services Inc. is currently in search of applicants seeking full-time schedules with prior customer service experience for the following position:
CUSTOMER SERVICE REPRESENTATIVES - ALARM DISPATCHING
No Sales, No Telemarketing, No Collections!
Entry-level positions are available on our in our 24-hour customer monitoring center on 2nd and 3rd shift.
Starting pay for these positions are between $10-11 per hour. Candidates seeking a position within this pay range need only apply.
Position is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Make outbound calls in order to contact customers, emergency contacts, and Police/Fire Departments regarding alarm activities while following standard operating procedures.
Major Responsibilities:
- Reads, interprets and records as needed, signals received from customer’s premises.
- Initiates necessary action when irregular signals are received or trouble develops.
- Works with outside repair technicians, guards, etc. to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation.
- Updates restricted data such as phone numbers.
- Notify appropriate authorities and customers if alarm signal is received. Must be able to adhere to standard operating procedures and special instructions.
- Must be able to respond quickly and precisely to incoming phone calls.
- Will be required to document all alarm activity and subscriber phone calls via PC and activity reports.
- Must be able to assist customers via telephone with technical type alarm questions.
- Will be required to contact customer via telephone to inquire about unusual events with the customer’s alarm system, i.e., not closing or opening on time.
- Performs other duties as assigned.
- Must be able to handle stress and be able to do multi-tasks simultaneously.
- Regular attendance must be maintained.
- This position requires heavy phone work as well as taking verbal instructions, typing, reading, speaking and writing.
Requirements:
Requirements
1. Qualified candidates are required to have a High School graduate or GED, and be 18 yrs. or older.
2. Candidates must have professional communication skills, ability to multi-task in a fastpaced work environment, and be comfortable handling potential emergency situations.
3. PC proficiency and the ability to type 20 wpm is necessary.
4. Customer service or call center experience, along with a stable work history, is preferred.
5. Availability to work weekends is a must.
6. Candidates considered for hire must pass a background check and drug screen and State Security Licensing requirements
7. Candidates must be able to attend one of the four-week paid training classes: 8 a.m.-2:30 p.m. or 3-9:30 p.m., Mon-Fri.
Applicants selected for interviews will be required to complete an assessment and typing test.
7805 NW 97th Terrace, Kansas City, MO 64153 (near Tiffany Springs and I-29)
Job line: 816-801-4522
Directions line: 816-801-5001
Summary of Benefits
1. Medical, Dental, Prescription, Life and Long-Term Care Insurance Plans after 30 days
2. Generous 401(k) company contribution & Stock Purchase Plan after 30 days
3. Vacation & Holiday Pay
4. Tuition Reimbursement (up to $7,500.00 p/yr) and Computer Purchase Program after 6 months
5. Casual Dress environment
6. ADT Alarm discounts
7. On-site Fitness Center & Cafeteria and much more!
Apply Online
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