Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior market.  We save lives by providing a unique technology and service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind.  Life Alert emergency dispatchers handle over 2 million calls a year, and on average save a life from a catastrophic outcome every 26 minutes (over 20,000 lives a year).  If you like helping people and are looking for a rewarding long-term career, Life Alert is the company for you. Many of our employees have been with us for 15 to 20 years. 

EMERGENCY CALL-CENTER DISPATCHERS

        SWING SHIFT (3PM - 11PM) / $12 - $14

        GRAVEYARD SHIFT (11PM - 7AM) / $15 - $17

        BASED ON WORK HISTORY AND EXPERIENCE 

        WEEKENDS & HOLIDAYS REQUIRED

POSITION SUMMARY

Life Alert Emergency Response is currently seeking Emergency Dispatchers for our Encino, California central station.  Please see below for a description of the essential duties and responsibilities required to function successfully in this position.

• Answer incoming emergency and non-emergency calls; route calls to medical emergency services, fire, and police departments; re-route non-emergencies to 3^rd parties.

• Obtain medical emergency information by ascertaining the exact nature of the problem; determine the immediacy of need; calm the caller; encourage the caller to remain on the line until help arrives.

• Obtain fire emergency information by determining whether people are at risk and the extent of the fire.

• Obtain police emergency information by assessing the potential for violence and the degree of risk to public and police personnel; determine whether the crime is in progress; define the nature of the crime; gather accident information; determine if other emergency services are required.

• Maintain quality results by following and enforcing standards and emergency protocols.

• Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department; continue to obtain information.

• Document actions by completing forms, reports, logs, and records.

• General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information.

MINIMUM QUALIFICATIONS

• High School diploma or equivalent; College degree is a plus

• Minimum 1 year experience in a fast-paced, telephone-heavy customer service environment

• Excellent verbal and written communication skills

• Minimum typing speed of 40 WPM

• Punctuality, organizational skills, and ability to prioritize and multi-task

• Work well under pressure and stressful situations; exhibit emotional control

• Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy

• Background check and fingerprinting

• Prior dispatching experience is a plus

BENEFITS

• Medical and Dental insurance (eligibility after 6 months of employment)

• Vacation, Personal, Sick and Holiday pay

• Secure Class A office building

INTERESTED APPLICANTS ARE INVITED TO SUBMIT A RESUME AND COVER LETTER FOR CONSIDERATION TO DISPATCH.JOBS@LIFEALERT.COM OR FAX (818) 922-3372