• Location:
  Fort Worth, TX 76177

• Career Level:
  Manager (Manager/Supervisor of Staff)

• Reference Code:
  11311

Employee Assistance Program Support Manager

Summary of the Classification:

Responsible for assisting CIVPOL employees returning to the US from international missions and/or their families. This assistance includes coordinating with Human Resources, US government entities, and other local and national agencies that provide services and benefits to contractors returning from hostile work environments. Death benefits are also coordinated with families of CIVPOL employees that perish while in mission.

The CIVPOL Employee Assistance Program (CEAP) Support Manager works under direction of the Director of Personnel and Administration for the CIVPOL Program. This individual will work primarily from the CIVPOL headquarters located in Irving, Texas and will deploy to various national and international locations to assist CIVPOL employees and families as required.

Principal Responsibilities of the Classification:

Performs many of the following responsibilities as they pertain to assigned program:

A. Conducts continuous research of US government and other local and national agencies’ services and benefits to determine programs for which CIVPOL employees returning from international missions, including employees that are injured or perish while in mission, and/or their families will qualify and benefit
B. Develops and maintains a database of potential benefits, benefit programs and services for CIVPOL employees returning from international missions, including employees that are injured or perish while in mission, and/or their families
C. Coordinates with Human Resources, US government agencies, and other local and national agencies on behalf of CIVPOL employees and/or their families to assist with any benefits inquiries
D. Develops Standard Operating Procedures (SOP), incorporating ISO 9000 policies, for use by this support program.
E. Monitors the effectiveness of support activities, adjusts activities as required for optimum effectiveness, and updates SOPs as appropriate.
F. As required, develops working relationships with and responds to guidance and requests for information from Department of State INL program management functional personnel.
G. Manages the CIVPOL programs casualty procedures to include death notifications, repatriating remains and coordinates family communications on employee emergency medical evacuations.
H. Works with HR on Defense Base Act claim benefits to employees impacted by terrorism.
I. Works with law enforcement agencies on victim assistance.
J. Monitors Foreign Service Medical Clearance procedure for FSA employees.
K. Prepare reports on company program casualty data.
L. Facilitate prompt resolution of personnel/family problems that adversely affect company performance.
M. Liaisons with employees/families on more complex or unusual policy coverage to gathers factual documentation and evidence to establish eligibility for benefits.
N. Provide programs compliance assistance on occupational related injuries to protect the wages, health benefits, and employment rights to maintain the safety and health of the company’s global work force under the Defense Base Act.
O. Develop robust commemorating events to capture heroic events performed by employees in hazardous missions.
P. Performs other duties as assigned.

Education Required:

A. Bachelors Degree in an Applied Science preferred, but not required
B. Two (2) years experience in related field may be substituted for each of the four (4) years of college.

Experience Preferred:

A. Fifteen (15) years law enforcement experience preferred
B. Five (5) years in a related field
C. Overseas experience a plus


Special Knowledge/Skills Required:

A. Familiar with the Department of Labor’s Longshore and Harbor Workers' Compensation Act.
B. Familiar with the Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation (DFAR) and related federal legislation and regulations.
C. Familiar with Law Enforcement death notification procedures
D. Strong analytical, interpersonal, communication and negotiation skills.
E. Strong ability to effectively interact with employees/families after tragic incidents.
F. Knowledge of various computer programs (i.e., PeopleSoft, Word, Excel, PowerPoint, etc.)
G. Excellent written and oral communication skills.
H. Must be willing to travel into and work in hostile international locations including various sites in the Middle East and Africa

Equal Opportunity Employer - EOE/M/F/V/D

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