Job Summary
- Location
- Dallas, TX 75204
- Industries
- Computer Hardware
- Computer Software
- Computer/IT Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 1+ to 2 Years
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
- Salary
Salary commensurate with experience- Job Reference Code
- 4249.1072
End User Support Specialist - 7840
About the Job
Description:
Responsibilities
Assist account teams with execution of day-to-day client technical support activities. Develop and maintain relationships with internal team members and clients at appropriate levels.
- Log and track client help tickets for end user request/issues.
- Coordinate client communications.
- Manage documentation libriaries.
- Prepare daily, weekly and monthly Client and Management reports.
- Participate in Client status meetings.
- Manage Database Models in ERwin.
- Manage Database Data Dictionaries
- Additional tasks as deemed necessary by End User Support Manager.
About the Opportunity
Must be able to work independently, be highly organized and detail-oriented, while managing multiple issues simultaneously. One to three years of database marketing and/or data processing experience in the telecommunication industry would be a PLUS! College degree in Business, Marketing preferred, however a degree is not required. This position reports to the End User Support Manager
Qualifications:
-Effective communication both written and oral.
-Excellent customer service
-MS Office Suite (Strong in Excel)
- Experience in SQL execution/writing
- Relational Database
- FTP & Unix directory structure understanding
Preferred:
- Microsoft ACCESS
-Strong technical aptitude
Salary/Benefits: Salary commensurate with experience
Compensation and Benefits
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
Conditions of Employment
All job offers are contingent upon successful completion of drug screen and background checks.
Job Location: Dallas, TX
Job Number: 4249
Company Profile:
About Us
Epsilon - including its Abacus division - is a 21st Century Marketing Services Company that uses consumer and business data together with proven techniques to maximize marketing power for clients worldwide. Services include strategic consulting, database and loyalty technology, proprietary data, predictive modeling and a full range of creative and interactive services including brand and promotional development, web design, email deployment, search engine optimization and direct mail production. Among other notables, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit www.epsilon.com .
Responsibilities
Assist account teams with execution of day-to-day client technical support activities. Develop and maintain relationships with internal team members and clients at appropriate levels.
- Log and track client help tickets for end user request/issues.
- Coordinate client communications.
- Manage documentation libriaries.
- Prepare daily, weekly and monthly Client and Management reports.
- Participate in Client status meetings.
- Manage Database Models in ERwin.
- Manage Database Data Dictionaries
- Additional tasks as deemed necessary by End User Support Manager.
About the Opportunity
Must be able to work independently, be highly organized and detail-oriented, while managing multiple issues simultaneously. One to three years of database marketing and/or data processing experience in the telecommunication industry would be a PLUS! College degree in Business, Marketing preferred, however a degree is not required. This position reports to the End User Support Manager
Qualifications:
-Effective communication both written and oral.
-Excellent customer service
-MS Office Suite (Strong in Excel)
- Experience in SQL execution/writing
- Relational Database
- FTP & Unix directory structure understanding
Preferred:
- Microsoft ACCESS
-Strong technical aptitude
Salary/Benefits: Salary commensurate with experience
Compensation and Benefits
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
Conditions of Employment
All job offers are contingent upon successful completion of drug screen and background checks.
Job Location: Dallas, TX
Job Number: 4249
Company Profile:
About Us
Epsilon - including its Abacus division - is a 21st Century Marketing Services Company that uses consumer and business data together with proven techniques to maximize marketing power for clients worldwide. Services include strategic consulting, database and loyalty technology, proprietary data, predictive modeling and a full range of creative and interactive services including brand and promotional development, web design, email deployment, search engine optimization and direct mail production. Among other notables, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit www.epsilon.com .
