Paychex, Inc. is a leading national provider of payroll, human resource, and benefits outsourcing solutions for small- to medium-sized businesses. Paychex was founded in 1971. With headquarters in Rochester, New York, the company has more than 100 offices and serves more than 522,000 clients nationwide. FORTUNE magazine rated Paychex one of "100 Best Companies to Work For" in America for multiple years, most currently ranking #39 in 2009. We are currently seeking "Great People for this Great Opportunity."

SPECIFIC RESPONSIBILITIES

• Provides 3rd level support for all client computing devices, applications, and services to facilitate effective and timely problem resolution.
• Works in conjunction with Enterprise Support partners to identify persistent client device and application issues.  Develops solutions to proactively address issues to enhance user productivity, reduce call volumes and total cost of ownership.
• Participates in, and develops environment monitoring to ensure compliance with licensing, security, and configuration requirements.
• Recommends, designs, and implements approved environment modifications to ensure effective resource utilization, performance, and cost effectiveness of Paychex end user computing environment.
• Recommends, develops, and implements approved standards, policies, processes, and procedures that ensure a stable, secure, and cost effective end user computing environment.
• Develops and implements hardware and software delivery services and implementation processes for the enterprise. Recommends to management and program teams, and implements approved, process improvements and modifications to streamline provisioning of services, reduce delivery times, reduce support incidents, and lower overall cost of services.
• Administers all Desktop related management systems such as. Systems Management Server, Symantec Anti-Virus, Wise Package Studio, and related infrastructures.  Develops all related processes and procedures used to manage, administer, and monitor environment.
• Monitors and maintains all Desktop related management systems and end user environments to ensure maximum availability, performance, and effectiveness.  Recommends to management and program teams, and implements approved, process improvements and modifications to ensure a highly secure, stable, and user friendly desktop computing experience.
• Acts as project lead for various enterprise, business unit, or departmental projects and initiatives to facilitate successful implementation of desktop related activities
• Develops and performs the testing of new hardware to ensure compliance with all standards, policies, and related processes.  Recommends to management and program teams, and implements approved, process improvements and modifications to streamline processes, improve delivery times, reduces overall resource commitments and costs.
• Develops and implements test and management processes for software deployment packages using Wise Package Studio or Microsoft Systems Management Server. Makes recommendations to the program teams and management, and implements approved, process improvements and modifications that enable user productivity, system stability and security, and reduce overall costs of ownership.
• Develops, tests, and manages hardware, software, and policy implementation processes. Recommends to management, and implements approved, process improvements and modifications that enable user productivity, system stability and security, and reduce overall costs of ownership.
• Mentors and trains team members and support staff to share technical knowledge and skill sets with junior level team members.
• Continues skills development and investigation of new technologies to further enhance effectiveness of the individual, team, and organization in accomplishment of stated goals.

POSITION REQUIREMENTS