Collaboration. Innovation. Empowerment. That's what success sounds like at Dell. When you join us, you become part of a team dedicated to providing innovative, reliable products and thorough customer service.
Dell provides richly configured hardware and innovative business solutions at the best possible prices to our customers. We are at the cutting edge of technology and deliver more systems globally than any other computer company. We rely on the enthusiasm and dedication of our workforce to keep us in that position and realize that by ensuring excellent working conditions and a healthy work-life balance for our employees, everybody benefits. We're currently seeking:
Dell provides richly configured hardware and innovative business solutions at the best possible prices to our customers. We are at the cutting edge of technology and deliver more systems globally than any other computer company. We rely on the enthusiasm and dedication of our workforce to keep us in that position and realize that by ensuring excellent working conditions and a healthy work-life balance for our employees, everybody benefits. We're currently seeking:
- COMPANY:
Dell Inc.
- LOCATION:
Central-Oklahoma City, OK
- STATUS:
Full Time
Employee
- JOB CATEGORY:
Customer Support/Client Care
- INDUSTRY:
Electronics, Components, and Semiconductor Mfg
- OCCUPATIONS:
Technical Customer Service
- CAREER LEVEL:
Experienced (Non-Manager)
- WORK EXPERIENCE:
2+ to 5 Years
- COMPANY:
Dell Inc.
- REFERENCE CODE:
323619
Enterprise Technical Support Senior Analyst
Description Responsible for providing technical support for customers on operation or maintenance of Dell server products. Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues.Principal Accountabilities Troubleshoots technical issues with Dell servers (hardware and software) in order to resolve customer issues.Follows up with customers via phone and email to ensure a total solution for their technical questions.Escalates calls, as appropriate, to the respective group for higher level technical support.
Qualifications
Enterprise Technical Support AnalystScopeTakes an average of 30 inbound High Complexity calls per week. Interacts with L1 technicians, Technical Account Managers, AES Server management, DSN, Service Vendors, LogisticsComplexity Works on highly complex customer technical issues requiring sound judgment in order to resolve problems and provide recommendations. Devises creative and innovative approaches where established criteria do not exist. Makes significant decisions having considerable impact on normal operations, profitability, and/or reputation of Dell.Must have competent knowledge of all Dell Platforms Receives training on all new AES products (regardless of platform) Be able to effectively communicate through verbal and written meansKnowledge and Skills Power Edge systems skills and knowledge of blade systems. Working knowledge of Microsoft and Alternate Operating Systems such as Linux, Novell, Xen, VMWare. Competent knowledge of Dell servers. Competent knowledge of Microsoft 2K Server, Small Business Server 2K and 2K3, and Win Server 2K3, Competent typing skills. Analytical ability to gather and interpret data. Basic knowledge of Dell's product line, current industry products and technologies. Competent writing skills Competent interpersonal skills Competent knowledge of all Dell Hardware used in both Server and Workstation systems Competent knowledge of at least one of the following operating systems: Linux, Novell, VMWare, MS Windows 2K/2K3, MS Windows XP Excellent Customer Service skills Excellent Communication skills Ability to Multi-taskCertification RequirementsOne or more of the following certifications are required: MCSA, MCSE, VCP, LP1, LP2, or RHC 2 + years relevant experience in providing technical support with MCSE, VCP or RHCE
About Dell:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
Workforce diversity is an essential part of Dell's commitment to quality and to the future. We encourage you to apply, whatever your race, gender, color, religion, national origin, age, disability, marital status, sexual orientation, or veteran status. Dell and the Dell logo are trademarks of Dell Inc. EOE
