Job Title:Enterprise Tools Engineer Professional
Job Number:0900BFT

Job Category:Applications
Primary Location:USA-DE: DELAWARE-NEWARK
Schedule:Full-time
Job Type:Regular
Employee Status:Regular
Travel:Yes, 25% of the time
Job Posting:2009-Oct-16
Description


Essential Job Functions

• Develop relationships and work with customers to define overall integrations strategies and serve as liaison for product integration issues to ensure high quality customer service.
  
• Assists in the development and deployment of integration efforts for clients in order to ensure the success of integration efforts.
  
• Assists in developing and conducting workshops with technical client representatives in order to provide product education and training.
  
• Serves on a team with other departments to ensure that communications channels and messaging strategies are consistent across the organization.
  
• Identifies opportunity areas with respect to product integration and communications and provides solution recommendations.
  
• Troubleshoots for download and integration problems and questions.
• Provide support/assistance to customers. Document solutions to assist others with troubleshooting. Report problems with integration to project team and devise plan to resolve the issues.
• Responsible for reviewing & or creating aSOW ( Statement of Work ).
• Assists in reviewing system architecture to ensure it meets requirements of project.

• Bachelor's degree or equivalent combination of education and experience
  
• Bachelor's degree in computer science, information systems, or related field preferred
  
• Four or more years of experience and or exposure in product integration regarding server, application and network infrastructuretools deployment and hands on experience.
  
• Experience working with software, systems, applications, and network markets
• Experience working with exporting data tables using xml.
  
• Experience working with product configurations
  
• Project management experience preferred.
  Must have good knowledge of Unix, Windows and Linux operating systems.
• Must have at least 5-8 years of Operations experience.
• Must have basic coding experience using Web, HTML, Pearl, Java.
• Must be capable of channelingdynamic idea's and problem solving technical ideas effectively both in asolo and teamcapacity.
• Knowledge of Messaging: Blackberry, Exchange, Lotus Notes, SMTP, Networking Protocol s such as ( SNMP ( V2C, V3)
• General Database Knowledge_ Oracle, SQL, MqSQL would be a plus.
• Knowledge of Remedy 7.1
• CCNA Certification would be a benefit.

• Good communication skills to communicate with customers, support personnel, and management
  
• Good organization skills to balance and prioritize work
  
• Good analytical and problem solving skills
  
• Good skills in training
  
• Strong presentation skills to present ideas or tasks to individuals or groups
  
• Ability to work independently and as part of a team
  
• Ability to convert technical knowledge into easily understood terms
  Willingness to travel
• ITIL V3 would be helpful
• PMP Cert would be helpful.
• MS 2007 OfficeVisio