CSC Careers
CSC: The Power to Make a Difference.
Nearly 50 years ago, Computer Sciences Corporation became the first software company to be listed on the NewYork Stock Exchange. Today, we continue to set records for performance and service in an extraordinarily wide spectrum of industries.

Discover the power to make a difference - in an open, merit-based culture that transforms your talent into growth, rewarding your expertise with dynamic opportunities for career advancement.
A Great way to Grow!
At CSC, we believe in rewarding talent. Find out what you want to do, pursue it, and there are really no limits to how far your career can go at CSC.

We offer a complete compensation package with a choice of benefit options that work for you whether you're just starting out, at mid-career or approaching retirement. Our welcoming, supportive work culture combines the career choices and opportunities of a global Fortune 200 company with the friendly, small-company feel that comes from putting people first. Find the mentorship and professional training you need for growth. Find a great way to grow, with CSC!



An Equal Opportunity Employer, M/F/D/V.
CSC Careers
Entry Level Help Desk Analyst TS/SCI w/FS Polygraph - McLean, VA
MCLEAN, VA

Job Title:Entry Level Help Desk Analyst TS/SCI w/FS Polygraph - McLean, VA
Job Number:0900BFG

Job Category:Technical Support Services
Primary Location:USA-VA: VIRGINIA-MCLEAN
Schedule:Full-time
Job Type:Regular
Employee Status:Regular
Job Posting:2009-Oct-16
Description

CSC is currently searching for a Fully Cleared Entry LevelHelp Desk Analyst for work in McLean, VA.
Please only apply to this position if you possess an Active Top Secret/SCI with Full Scope Polygraph Clearance. Only candidates with this clearance can be considered.
Essential Job Functions
  • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
  • TS/SCI with Full Scope Polygraph Required


Qualification

Basic Qualifications
  • High school diploma
  • One or more years of technical training in computer support
  • Zero or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer-related problems
  • Experience with company escalation policy

Other Qualifications
  • Interpersonal skills to interact with customers and team members
  • Communications skills
  • Organization skills to balance and prioritize work
  • Analytical and problem solving skills
  • Ability to work in a team environment
Remote Work Location Authorized:No
Relocation Assistance:Not Available
Clearance Level:TS/SCI w/ FS Polygraph


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