Job Description

This candidate will act as the final point of escalation and resolution for technical support. Responsibilities are to provide advanced technical support to internal support department, developers, corporate customers, and end users for complex products, including highly escalated issues, provide support via telephone, written correspondence, and electronic media.

Job responsibilities:

This candidate will be taking escalations from internal support departments, providing consulting to internal support, providing advanced level technical support to enterprise clients, and testing software issues. The main responsibility will be to pin point where the issue is occurring (database issue, coding issue, etc.). You will be expected to trouble shoot and deal with technical counterparts plus interact with the development team to help find solutions and explain the issues.

Qualifications:

• 5-10 years support related experience required
  
• Previous enterprise experience in a technical role required (doesn't have to be in the software industry)
  
• Production support experience a plus
  
• Enterprise applications support a plus
  
• SQL server application support experience is required
  
• Some level of DBA experience is preferred
  
• Any SharePoint or Active Directory experience is helpful
  
• Strong communication skills
  
• Strong customer service skills
  
• Previous exp is a plus

IPRO has excellent pay and benefits including:

Medical/Dental Insurance, Vacation, Holiday, Sick Leave, 401(k), STD/LTD

Salary: DOE

You must send Resume and salary history to: itjobs@iprocorp.com

See www.iprocorp.com for more information about IPRO Tech, Inc.