Noah's Event Assistant
Selling of event space for conventions, conferences, weddings and public assembly activities. Provide exceptional customer service to Noah’s guests. Coordinate guest utilization of the Noah's facility. Supervise the physical set-up of rooms, and insure that the set-up meets the requirements of the event and the guests contractual agreements. This requires the moving and lifting of tables & chairs. This position has high interaction with all guests visiting the facility, and is to provide an outstanding Noah's experience in providing the highest standard of guest services.
(This is intended to be a general list of tasks not to be interpreted as limiting in any way)
· Responds to telephone inquires by prospective and confirmed guests concerning rental rates and space availability for Noah's facilities.
· Investigates available dates and compatible spaces for new and repeat clients, suggesting alternate dates when necessary.
· Sells and “up sells” to customers by informing them of all potential room groupings and blocks of time. With the goal of improving the customers experience and knowledge base of the Noah facilities potential usage.
· Conducts tours of the facility and is able to answer all questions a potential guest may have about the facilities.
· Inputs, retrieves, and updates information in the booking calendar by entering data into computerized event management system.
· Inputs, retrieves, and updates event set-up information.
· Explains policies and procedures for use of Noah's facilities to guests and the general public.
· Communicates with guests to clarify event details and to make recommendations for event set-up to achieve desired results.
· Finalizes room layout requirements including, tables, chairs, linens etc.
· Makes or arranges for last minuet adjustments in room or equipment set-up at the
request of the guest.
· Has a working knowledge of audio/visual equipment and necessary cables for hook up.
· Serve and control large numbers of people effectively and solve problems common to public assembly.
· Opens or Closes facilities before and after events.
· Helps coordinate the maintenance of the building. Participates & coordinates room turn-over and facility cleaning.
· Demonstrates continuous effort to improve operations, decrease turnaround times, and work cooperatively and jointly to provide quality seamless guest service.
· Reading Comprehension - Understanding written sentences and paragraphs in work related documents
· Oral Expression - The ability to communicate information and ideas in speaking so others will understand
· Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
· Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
· Mathematics - Using mathematics to solve problems and maintain budget.
· Troubleshooting - Determining causes of operating errors and deciding what to do about it.
· Negotiation - Bringing others together and trying to reconcile differences.
· Computer - Able to operate and instruct employees on the booking and automation program.
· Processes knowledge of event planning and all that that encompasses under the direction of the Building Manager.
Experience And Education: Two years into a "Recreation Management" degree (or similar) and or two years experience in coordinating a variety of event's at a convention center, hotel, wedding venue, or large public use facility.
Physical Requirements: The work requires some physical exertion such as long periods of standing and walking, bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as tables and chairs. The work may require specific, but common, physical characteristics and abilities such as average agility and dexterity.