About The Judge Group:
Founded in 1970 by Martin E. Judge Jr., The Judge Group is a privately-owned professional services firm specializing in Technology Consulting, Enterprise-Wide Staffing and Corporate Training. Our solutions are successfully delivered through a workforce of 3,500 professionals and an international network of over 35 practice offices. The Judge Group prides itself on delivering services of exceptional quality and value while upholding our commitment to customer service. You can find more information about The Judge Group at www.judge.com.
Our client is seeking a Collector for a 6 month contract assignment to perform the following duties:
- Contact customer to resolve delinquent status of account according to company policy or to recover unpaid balances on previously charged off account(s) including establishing and maintaining payment schedules.
- Confirm payment or negotiate payment arrangement.
- Document account information and payment arrangements on the computer.
- Make pertinent and clear notations on the account, using grammatically correct and understandable language.
- Conduct all conversations in a clear, friendly, and professional manner.
- Verify all personal identifying information.
- Use Microsoft programs and client-specific database to review the accounts for any previous notations and to find answers to questions.
- Maintain strict confidentiality with customer account information.
- Complete phone calls to meet required performance standards.
- Training will be 3 weeks about 8-5pm and then transition to 11-8pm shift.
- Keep abreast of developments affecting customer service by reading daily updates.
