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Experienced Collectors - Payme...
Our Payment Solutions Associates are self-motivated, reliable negotiation experts who care for our customers as well as our company. They are responsible for contacting our customers who are between one and six months past due on their credit card accounts and securing payment arrangements.
As a critical and essential part of their job, associates must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on a file of delinquent accounts. Payment arrangements are achieved through a combination of manual dialing, skip tracing, and automated dialer work.
These individuals are responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current. They are required to meet established goals including balances saved, pay-by-phones collected and call quality. Associates are eligible to earn incentive based on excellent job performance.
In addition, our associates must maintain adherence to the law and outstanding attendance at all times.
Full time 40 hour work week, 1 late night until 9PM, 1 late night until 10PM to start, also 24 hours of weekend hours per month required. Flexible schedules based on performance.
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
All job offers are contingent upon successful completion of a background check..Retail Services
As part of the Alliance Data team, you'll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where you'll be performing a variety of call center customer service or collection tasks. Taking inbound calls from customers and stores to respond to their questions and concerns will be an important part of your role. Additionally, you'll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform.About Alliance Data
Alliance Data® (NYSE: ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.
Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing-driven credit solutions; Epsilon®, a leading provider of multichannel, data-driven technologies and marketing services; and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada’s premier coalition loyalty program. For more information about the company, visit our web site, http://www.alliancedata.com/ , or follow us on Twitter via @AllianceData.Location: Lenexa, KS, US