About Elster

Elster is a world leader in advanced metering infrastructure (SmartMetering) and integrated solutions for the gas, electricity and water industries. Elster's technology and services are delivering promising solutions that are needed to achieve a smart electricity grid (SmartGrid).  The SmartGrid initiative includes the delivery of home automation equipment to millions of homes across the USA to help homeowners become smarter energy consumers.   SmartGrid and SmartMetering companies are experiencing unprecedented growth due to the market demand for their solutions to help conserve energy and natural resources and reduce carbon emissions and pollutants.   Come to Elster and find yourself working on the some of the most exciting solutions to some of the most pressing problems in our economy today.

Responsibilities/Duties

Candidate will be responsible for scheduling and overseeing the activities of second and third shift AMI customer support.

Responsibilities also include providing first and second level technical support for  AMI (advanced metering infrastructure) projects. Candidate be will responsible for on-demand troubleshooting of the Windows based AMI application using different logs provided by the application, system failures on the OS level.

Candidate will interact with other support leads of the AMI support group and engineers of product development. Must exhibit excellent trouble shooting skills and be able to communicate complex situations clearly. Should have good group personnel and customer relationship skills, needs to be able to work flexible work hours in high stress environment.

Qualifications

• Education:  Degree in Electrical Engineering or Bachelor of Science (or equivalent) is required. 


• Five or more years of experience in 24x7 customer support. 


• Ability to diagnose problems with the help of log files provided by they AMI application. Basic understanding of XML, and SQL


• Candidate should have ability to learn an AMI application and provide application support to the customers.


• Experience in programming (Phyton, Visual basic, or other scripting language) is a plus.


• Knowledge of electricity/gas/water metering and/or electric utilities is highly desired


• Candidate should exhibit good team attitude and communication skills, must be independent, self-motivated, a good team player,  be able to manage stress and have the flexibility to work overtime if required to resolve customer issues.

QUALIFIED CANDIDATES ONLY – NO Agencies please

If you meet the qualifications listed above, please forward an attached Word copy of your resume to elster.staffing@us.elster.com with the Job Title as the Subject.

Elster and its companies are equal opportunity employers.