FIELD APPLICATION ENGINEER #1240401
The FAE will be the first and primary point of technical support for all NVIDIA products provided to the customer. The FAE will identify and analyze all reported customer issues, and will personally solve technical issues to the extent possible. When more expertise is required, the FAE will coordinate the setup of experiments, tests, equipment, and otherwise facilitate the rapid resolution of the problem. The FAE will work closely with the entire customer team, including sales and program management, as well as applications engineering. The FAE will also escalate as necessary critical customer issues and provide timely advance warning of critical customer issues that need attention.
The FAE will be a technical expert on all NVIDIA products, directly supporting Sales Account Managers, and working closely with Sales Account Managers to secure design wins, and to manage the support of the product through the design-in phase all the way to product end of life.
The FAE will establish close personal technical ties to the customer account, establishing personal relationships to facilitate rapid resolution of customer issues and promote the highest levels of customer satisfaction.
MINIMUM REQUIREMENTS:
- 5 Years experience in a high tech electronics industry in a design role or technical customer support role.
- Previous experience in the PC or related industries is beneficial.
- BSEE minimum, Master's degree preferred.
- Previous board-level electronic design experience is beneficial.
- Previous experience in a direct customer support role is beneficial.
- Comfortable working hands-on in a lab environment with electronics test equipment and procedures.
- In-depth knowledge of PC architecture beneficial.
- Software development (especially windows device driver) experience beneficial.
Interested in talking with us? Please apply directly at NVIDIA.COM
- Company:
Nvidia - Location:
Austin, TX - Industries:
Electronics, Components, and Semiconductor Mfg
Computer Hardware
Computer Software - Job Type:
Full Time
Employee - Career Level:
Experienced (Non-Manager) - Job Reference Code:
1240401
FIELD APPLICATION ENGINEER
NVIDIA is the world leader in graphics processing technologies, creating innovative, industry-changing products for computing, consumer electronics, and mobile devices. NVIDIA products are transforming visually-rich applications such as video games, film production, broadcasting, industrial design, space exploration, and medical imaging. We invest in our people and our technologies, support and fund industry research around the world, and consistently deliver high-quality products. NVIDIA's culture promotes and inspires a team of world-class employees to be at the top of their game. We've created an environment where talents are recognized and collaboration is valued. Our employees are shaping the world of tomorrow. . . today. We invite you to explore the opportunities available at NVIDIA to see what your future may hold.
