FSO Project Manager

Find your Path to Success at American Greetings

Job Description

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The Project Manager will lead a variety of business process improvement and technology projects within Field Sales Operations (FSO), including playing a key role in AG Connect (SAP CRM) system training, rollout, enhancements and user support. The Project Manager will work with a cross-functional team of business and ISD (IT) personnel to determine when process and system changes are needed and then translate these into system requirements, including business, functional and technical requirements. The Project Manager will participate in testing any changes to AG Connect. He/she will also develop strategies, scopes, approaches, and business processes for other initiatives to improve the efficiency and effectiveness of merchandiser service. This work will involve developing project charters, work plans, budgets, resource plans and using other standard project management tools. The Project Manager will also develop training and change management plans, track and report project deliverables compared to plan, and identify and mitigate issues and risks. In addition, he/she will collect and analyze quantitative and qualitative data in support of various projects and act as a liaison between FSO, ISD (IT) and other departments.

Bachelor Degree required, MBA preferred
Minimum of 5 years of consulting, marketing and/or project management experience, including experience with data analysis and a variety of software tools. Experience leading cross-functional teams required. Experience developing requirements, creating training materials and providing user support for SAP software strongly preferred.

American Greetings is an Equal Opportunity/Affirmative Action employer and
a drug-free workplace.

About Company

For more than 100 years, American Greetings Corporation (NYSE: AM) has been a manufacturer and retailer of innovative social expression products that assist consumers in enhancing their relationships. The Company's major greeting card brands are American Greetings, Carlton Cards, Gibson, Recycled Paper Greetings and Papyrus, and other paper product offerings include DesignWare party goods, American Greetings and Plus Mark gift-wrap and boxed cards. American Greetings also has the largest collection of electronic greetings on the Web, including cards available at AmericanGreetings.com, through AG Interactive, Inc. (the Company's online division). AG Interactive also offers digital photo sharing and personal publishing at PhotoWorks.com and Webshots.com, and a one-stop source for online graphics and animations at Kiwee.com. In addition to its product lines, American Greetings also creates and licenses popular character brands through the American Greetings Properties group. Headquartered in Cleveland, Ohio, American Greetings generates annual revenue of approximately $1.7 billion, and its products can be found in retail outlets domestically and worldwide. For more information on the Company, visit http://www.corporate.americangreetings.com.

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Location

Cleveland, OH 44144

Job Category

Business/Strategic Management

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American Greetings