Brief Posting Description

The Field Operations Manager is responsible for communication, resolution and implementation of all customer processes and transportation issues.

Detailed Description

1.     Communication

• Membership on Parts Distribution Center (PDC) management staff.  Understand all aspects of business.
• Communicate specific issues daily with PDC manager and staff.
• Attend PDC manager meetings if/when on site.
• Travel to PDC once per month.  Report findings to Director of Field Operations.
• Attend dealer quality network meetings whenever possible.
• Establish relationship with sales zone managers.
• Report and review key transportation cost, standard measures and actual performance with Schneider Logistics (SLI) customer service, director of field operations and transportation support services; PDC manager, carriers, the customer’s sales department and logistics staff.
• Communicate with Dealer Customer Satisfaction team.
• Complete daily field operations/customer service document.
• Participate in weekly Field Operations Manager team conference call to ensure standard processes.
• Become the communication link between the customer’s headquarters and PDC, and the PDC and its carriers.

2.     Problem Solving

• Resolve all transportation issues promptly. 
• Analyze and implement all DDS route functions.
• Utilize the entire SLI organization to solve problems.
• Elevate issues as needed within SLI organization.

3.     Prevention

• Understand all transportation modes and impact on the PDC and dealer to include:  DDS, small package, rail and truckload moves.
• Analyze daily inbound, replenishment and yard check reports and communicate trends to PDC.
• Audit all processes and procedures.  Surface all findings to appropriate levels.

4.     Implement

• Coordinate and implement template PDC transportation processes.
• Implement all programs and processes as directed by customer.

Job Requirements

• College degree with 3-5 years logistics/supply chain experience.
• Proven leadership skills to perform on-site management function.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• High stress tolerance.
• Solid analytical skills.
• Aggressive self-starter and team player with strong work ethic.