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Field Service Engineer II
 Full Time, Employee |
 Evansville, IN 47706 |
We simplify healthcare by focusing on the people in the care cycle – patients and care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home.
Some product highlights: 256-slice Brilliance iCT scanner, Integrated cath lab, Avalon FM 20 & FM 30 fetal monitors, Ambient Experience MR and CT systems, Philips Lifeline's personal emergency alert service.
Customer Service Multi-Vendor, Central Zone
Job Description
This position is responsible for customer relationship management through the effective use of technical knowledge to service and maintain Cardiovascular, General Radiology, CT, MR, and Nuclear Medicine in a variety of hospital radiology department environments.
The individual in this position must be able to cross train in various modalities and manufacturers and to assist with providing OJT guidance and support on non-Philips devices to local Philips FSEs.
The engineer in this position will:
-Be capable of leading maintenance activities through to complete customer acceptance, both technically and administratively.
-Assess situations and make efficient and effective decisions despite limited information. This involves solving problems while exhibiting professional judgment and controlling business / customer expectations.
-Be responsible for the identification and resolution of customer issues, formulating cost effective service delivery plans in conjunction with the MVS Site Management Center coordinators and then following through to produce the requisite service activity documentation in a timely manner. This will be accomplished through appropriate communication with the customer, potential outside venders, and by involving service and sales management personnel as appropriate.
-Assist in maintaining business growth through customer satisfaction. In order to do this the engineer must demonstrate ownership in difficult circumstances and demonstrate effective priority establishment in multiple event scenarios.
-The engineer will exercise sound judgment in involving both the customer and service management to address difficult issues.
-Provide communication and leadership. This will involve interacting with multiple levels in the account, performing a wide variety of tasks required to address different business needs.
Requirements
BSEE / BSET preferred, or two year formal education (or military equivalent) combined with appropriate high tech related experience or 5-7 years medical equipment service industry experience.
Verifiable proficiency with maintaining General Radiology, Cardiovascular, Nuclear Medicine, MR and/or CT equipment manufactured by at least two primary industry OEMs is mandatory. Siemens and GE are the most desired OEMs and at least two modalities are preferred.
Demonstrated proficiency in resolving complex technical problems in designated medical imaging modality with minimal assistance.
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Be available for 24-hour on-call and emergency service coverage.
Carries or pulls up to 40 lbs. of test equipment. Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs.). Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
Philips is an equal opportunity employer.
Employee Referral Bonus - 7500 Simplicity Rewards Points.
Job ID: 61729
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Additional Information:
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