Fujinon, Inc., located in Wayne, New Jersey, is one of the leading suppliers of endoscopic equipment worldwide and is currently recruiting for a Field Service Engineer in the Philadelphia, PA Area.  The territory for this position covers Maine to Virginia and Ohio to New Jersey. The requirements of this position are:

JOB DESCRIPTION

Position: Field Service Engineer                                                       Div: Medical

Managers: Vice President, Operations (Corporate Direction)

                   AVP of Sales (Weekly Requirements)                          Dept: Sales

FLSA: Exempt                                                                                    

POSITION PURPOSE:

This position has a dual reporting structure.  Corporate direction and objectives are provided by the Vice President, Operations and is the primary reporting line for the Field Service Engineer (FSE).  Weekly customer care requirements are directed by the Area Vice President of Sales, regionally.  The Field Service Engineer is a strategically placed technical expert on the care and maintenance of Fujinon products at the customer site.  The primary function of the FSE is to provide immediate on-site or telephone-based technical support for current Fujinon customers to ensure total customer satisfaction.   

DUTIES AND RESPONSIBILITIES:

1)      Respond to and facilitate the repair of Fujinon systems that have failed at the customer site.  Primary focus on technical failures with response via email, phone, or on-site visit as required.

2)      Provide Preventative Maintenance Inspections (PMI) for “warranty” and “service contract” customers.

3)      Provide “as required” PMIs for “non-service contracted” customers.  Generate revenue based on company mandated pricing structure (TBD).

4)      Assist in scheduling and performing all new product installations.  Documentation of installation as required by the Fujinon Quality Manual.

5)      Provide in-service training related to the system functions, system troubleshooting, wear and tear parts replacement and scope servicing procedures.

6)      Accountable for immediate and accurate documentation of all customer interactions in relation to Quality System requirements.

7)      Nurture current customer accounts through routine call pattern for preventative maintenance.

8)      Develop relationships with Physicians, Nurses, Technicians and Biomedical personnel.

9)      Support of VIP customers as directed by the VP, Operations or AVP

10)  Work with the Corporate Director, Market Development (CDMD) and the Corporate Director, Product Development (CDPD) in the clinical evaluation of new product prototypes and/or the clinical evaluation of current product improvements.  Reporting of any such clinical evaluation will be directed by the CDMD or CDPD, respectively.

11)  Provide weekly and/or monthly reports to the Vice President, Operations and AVP  as directed in a timely and consistent manner.

12)  Provide and maintain customer data for integration into a future database application.

13)  Attend local, regional and national trade shows as requested by the AVP or Executive Management.

14)  Ability for overnight travel up to 75% (including weekends at times)

15)  Ability to transport large sized equipment weighing up to 50 pounds.

16)  Adhere to all safety policies and procedures.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks.

1)      Ability to work well independently and take charge of situations.

2)      Ability to excel in fast-paced, competitive environments

3)      Strong interpersonal skills that allow for development of solid customer relationships

4)      Operate a computer effectively and efficiently, including MS Word, MS Excel and MS PowerPoint. 

5)      Proficient in use of MS Outlook and other email applications.

6)      Able to professionally communicate with internal and external customers.

7)      Effectively manage time and regional budget requirements

8)      Must be able to multi-task and work on several projects simultaneously.

EDUCATION and/or EXPERIENCE:

The position requires an Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or one year of related experience and/or training; or equivalent combination of education and experience.

 LANGUAGE SKILLS:

The position requires the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  The ability to write reports, business correspondence, and procedure manuals.  The ability to effectively present information and respond to questions from groups of managers, clients, and customers.

MATHEMATICAL SKILLS:

The position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  In addition, the ability to understand and apply the basic concepts of algebra and geometry.

REASONING SKILLS:

The position requires the ability to define problems, collect data, establish facts, and draw valid conclusions.  In addition, the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The position requires the ability to perform the following physical demands and/or have the listed capabilities.

›          The ability to walk, sit, or climb a ladder up to one-third of applicable time.

›          The ability to use your hands and fingers to feel and manipulate items up to two-thirds of applicable work time.

›          The ability to stand, talk, and hear over two-thirds of applicable work time.

›          The ability to lift and carry up to ten pounds up to two-thirds of applicable work time.

›          The ability to lift and carry (short distances) up to fifty pounds up to one-third of applicable work time.

›          The ability to adjust focus between close distance objects.

›          Close Vision:  The ability to see clearly at twenty inches or less.

›          Distance Vision:  The ability to see clearly at twenty feet or more.

›          Color Vision:  The ability to identify and distinguish colors.

TRAVEL

The position may require travel up to, and possibly more than, seventy-five percent of the time, including:

›          Driving up to 150 miles per day on a daily basis

›          Driving up to 300 miles per day on a weekly basis

›          Driving over 300 miles per day on a monthly basis

›          Flying to and from locations on a daily, weekly, or monthly basis.

WORK ENVIORNMENT:

The position requires work in any, or all, of the following environments.

›          Near or with moving mechanical parts up to one-third of applicable time.

›          Near or with toxic or caustic chemicals up to one-third of applicable time.

›          Where there is a risk of radiation up to one-third of applicable work time.

›          Where there is a risk of electrical shock up to one-third of applicable work time.

›          Where there may be fumes, airborne particles, or pathogens up to two-thirds of the time.

›          Where there may be moderate levels of noise, such as an office environment, traffic environment, or airports.

ONLY RESUMES WITH SALARY REQUIREMENTS WILL BE CONSIDERED