Job Summary
- Company
- GTECH
- Location
- Raleigh/Durham-RTP, NC 27604
- Years of Experience
- 1+ to 2 Years
- Job Reference Code
- 9682
Field Services Technician I
About the Job
Lottomatica is a market leader in the Italian gaming industry and one of the largest Lottery operators in the world based on total wagers and, through its subsidiary GTECH Corporation, is a leading provider of lottery and gaming technology solutions worldwide. Together, the Company is the only vertically integrated full service lottery company. Lottomatica is majority owned by De Agostini, which belongs to a century-old publishing and media services group. Lottomatica is listed on the Stock Exchange of Milan under the trading symbol “LTO”. In 2008, the Company had approximately €2.1 billion in revenues and 7,500 employees in over 50 countries when combined with GTECH.
OVERALL OBJECTIVE & PURPOSE: Field Service Technician for the Raleigh and surrounding area.
JOB RESPONSIBILITIES:
- Properly maintain and service GTECH equipment at Retailer (customer) locations.
- Responds to dispatches and drives to customer locations within his or her "zone" to deliver supplies and to install, remove, or repair lottery equipment.
- Responsible for transporting, installing (if applicable), and maintaining GTECH equipment, replacement parts, tools, and other equipment in an organized and structured manner.
- Maintain equipment to promote continuous operation of GTECH equipment.
- Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
- Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
- Deliver marketing supplies and consumable parts such as paper, ribbons, play slips, etc. and track inventory of these items.
- Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
- Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Requirements:
Our progressive benefits package includes: domestic partner medical and dental benefits, vision, life insurance, 401(k), tuition reimbursement and an employee assistance program.
GTECH is an equal opportunity employer. M/F/D/V
Personnel search firms or temporary agencies wishing to place candidates at GTECH, should submit their contact information to resumes@gtech.com Due to the volume of inquiries we receive, we cannot respond individually, however, all contact information will be maintained on file. Agencies must coordinate business relationships directly through GTECH's Corporate Recruiting Department. Please do not contact our hiring managers directly.
Applicants seeking positions based in the United States must provide appropriate documentation establishing that they are authorized to work in the United States. Federal law requires all employers to verify the identity and employment eligibility for all new employees. In certain states, employers may be required to confirm work authorization using E-Verify; a service of the DHS and SSA. Positions that are based outside of the United States may have different immigration requirements; applicants interested in these positions should consult with GTECH's Human Resources Department about the process for obtaining the necessary immigration credentials.
-Able to communicate effectively with peers and customers
-Able to work in a changing environment from day to day
-Able to set and achieve goals as established by site management
-Able to stay on task
-Able to use power and hand tools, some knowledge of communications is a plus
-Able to use a computer and supporting software to perform the role
-Able to drive an over-size vehicle
-Clean driving record is required
-Able to lift up to 75 lbs
-Able to climb a ladder
-Able to perform work while on a ladder
-Able to work at heights
Apply to GTECH
