• Meets with clients on a regular basis to develop an on-going partnership.


• Conducts training utilizing the company's safety, quality, and customer service practices, policies, and standards. 


• Promotes teamwork, the company's mission and operational goals.


• Ensures that all OSHA requirements are met and adhered to.


• Serves as back-up for the Branch Manager.


• Responsible for utilizing/developing on-going systems that and meets both company and client standards.


• Establishes working relationships with employees and serves as a conduit between employees and senior management.


• Responsible for assisting field technicians with problems and trouble-shooting advanced issues.


• Responsible for assuring that Quality Assurance standards are met and maintained.


• Addresses employee performance concerns and develops action plans for improvement.


• Other duties and projects as assigned.

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or three years related experience in operations; or equivalent combination of education and experience.


• Excellent communication skills, both written and verbal.


• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and employees.


• Previous experience supervising teams preferred.


• Ability to utilize word processing software; spreadsheet software; inventory software and Internet software.


• Physical requirements: the employee must have the ability to lift and/or move up to 75 pounds.


• Excellent customer service skills.


• HSD Certified - A+ Cerficiation a plus.


• SCTE, SBCA and/or other industry certifications preferred.


• Must have a negative pre-employment drug test.


• Criminal and MVR background must meet company hiring criteria.


• Willing and able to work weekends and holidays as needed.

Additional Information:

• Travel Percentage: 50%