Who We Are:

Field Support Rep II (FSR 2)

Position Purpose:

This person will contribute to our success by aiding in the installation, maintenance and performance of redbox kiosks toward successful achievement of our company goals.  This individual will perform technical service of assigned markets and merchandising of assigned route.  Travel within assigned areas.  Assist with the installation of new kiosks, maintain, repair, service and upgrade redbox Kiosks.

Essential Duties & Responsibilities:

·          Daily review and management of reports

·          Support ROS in administrative responsibilities

·          Temporary market oversight in the absence of an ROS, as directed by ROS

·          Performs complete PM

·          Independently troubleshoot and repair the kiosk up to and including complete overhaul of the kiosk with the exception of replacing Z and R motors

·          Available for dispatch outside of normal working hours

·          Individual must complete certified training class within 90 days

·          80-90% repair /service; 10-20% merchandising

·          Spare Parts, Tool Kit, keyboard, laptop, keys to kiosk and light box, QLM key, company issued vehicle, availability for dispatch response

Knowledge, Skills, & Abilities:

·          Demonstrates strong analytical, organizational, multi-tasking and problem solving skills

·          A passion for interacting in a positive and creative manner with customers, team members and developing partners

·          Demonstrates a high-level of computer literacy, including proficiency in web-based software applications, the Windows Operating System as well as office productivity applications such as Microsoft Word, Microsoft Excel, and Microsoft Access

·          Has the ability to travel

·          Demonstrates a high degree of self-motivation

·          Be available for On-Call coverage

·          Has the ability to address and diplomatically resolve inter-personal conflict

·          Ability to lift 50lbs.; can bend, kneel and stand for extended periods of time

·          Must have an excellent driving record

·          MVR, drug screen and background check is required

·          Has a solid and unwavering belief in good ethics and honesty

·          Highly organized and demonstrate self motivation and attention to detail

Education:                                                                                               

• A minimum of an associate degree or equivalent

Preferred Experience:

·          Background in equipment repair and maintenance

·          Prefer 2-5 years of computer, computer operations, network, communications, or related technical experience

·          Prior experience in retail, merchandising, field operations or customer service

Apply to: