Who we are as a company:

IKON Office Solutions, a Ricoh company, combines award-winning products with end-to-end professional services and support to deliver comprehensive, flexible solutions tailored to each organization's document management and workflow goals. At IKON, we are focused on meeting and exceeding the needs of today’s businesses, while offering talented professionals a rewarding, empowering career environment. This is reflected in our Core Values:

  • Customer Centricity: Always putting our customers first.
  • Competitiveness: Keeping our leadership edge by being nimble, flexible and responsive.
  • Energized Teams: Recruiting and retaining world-class people with diverse backgrounds, and providing the training, tools and resources to succeed.
  • Integrity: The foundation of who we are and what we stand for.
  • Accountability: To be successful long term, we must be accountable to each other, our customers, our company and our communities.

You will be eligible for a comprehensive benefits package including:

  • Medical/Dental/Vision care
  • Retirement program
  • Short and long-term disability insurance
  • Paid time-off program
    (vacation, holidays, and sick time)
  • Wellness education
  • Alternative work arrangements
  • Tuition reimbursement
  • Group auto and home insurance
  • Employee Assistance/Work Life program which includes:
    • Childcare and eldercare resources
    • Mental and physical health and well-being
    • Counseling services
Field Support Representative - Copy and Mail Services
Seattle, WA 98134

Do you have a flexible schedule, reliable transportation and enjoy new challenges each day?

As a Field Support Representative, you will be responsible for providing excellent customer service at our client locations throughout a geographic area. You will be a vital part of our commitment to our clients to deliver superb customer service by filling in for absences as well as assisting during the start-up of new accounts.

Do you like to do a variety of tasks? Get bored easily?

Then we have the answer. Join our Field Customer Service Representative Team and each day will be different from the last. You will be cross-trained on a variety of copying and mailroom equipment providing you with a strong career advancement path. If this sounds like the opportunity you have been searching for, apply online today.


IKON currently has an opening for a Field Support Representative-Copy Center/Mailroom to work at a customer site in Seattle, WA (zip code 98134). 


Candidates must have a flexible schedule and be available to work between the hours of 7:00am to 5:00pm with short notice.


Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 pounds.


POSITION PROFILE


Supports the daily operations of one or more IKON client locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports.


JOB DUTIES AND RESPONSIBILITIES


·  Mails deliveries to established locations within an account, either between departments or buildings, depending upon location.


·  Performs high volume copying on high-end equipment for customers per their specifications. Uses all other copier/duplicator/binding equipment as needed.


·  Performs shipping and receiving duties.


·  Performs file room functions, including purging of files for archiving.


·  May coordinate work assignments and answer questions for the other operators during completion of in-house and off-site copy jobs.


·  Performs pickup and delivery of overflow jobs, which entails traveling to and from various accounts to the Overflow Copy Center.


·  Schedules workloads in order to meet deadlines.


·  May perform mailroom functions, including sorting and filing of individual sheets of correspondence.


·  Lifts and moves boxes.


·  Assists copier operator as needed.


·  Assists Site Manager in offering suggestions for improvement where existing procedures can be improved.


·  May perform basic maintenance on machines and oversee scheduling of maintenance for IKON vehicles. Performs daily visual inspection of site equipment.


·  Assists in the implementation of new locations and training and directing of new IKON employees.


·  Verifies proper usage records of supplies and equipment are maintained for end-of-month reporting.


·  Sells related services to the client to create higher volumes.


·  Assists in the pricing of copy jobs/orders.


·  Assists in maintaining, through a proactive approach, consistent company accounting and reporting policies within the IMS locations.


·  Assists in implementation of new IKON client sites.


·  Fills in for absences or vacations.


·  May order paper, toner and office supplies.


·  May manage postal meter.


QUALIFICATIONS (Education, Experience and Certifications)



  • Requires high school diploma plus 6-12 months of related work experience.
  • Desktop publishing/graphic computer skills a plus (Illustrator / Photoshop, etc) 
  • Experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment preferred 
  • Experience with postage meter and equipment a plus.
  • Intermediate to Advanced computer skills on Microsoft Word, Excel and Outlook

  • Physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 pounds.


    If you want to demonstrate and develop your talents, IKON offers an excellent career path and the chance to work with a dynamic team and company! For immediate consideration, please apply online.


    IKON is an Equal Opportunity Employer, M/F/D/V





Apply On-line

IKON is an Equal Opportunity Employer, M/F/D/V.

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