Who We Are:

redbox is the nation’s leading fully automated DVD rental company.  Each redbox kiosk holds more than 720 DVDs, representing over 120 of the latest releases at the convenience of your fingertips.  In less than one minute you can take home the latest DVD for only $1 a night plus tax.  As easy to use as an ATM, redbox offers a convenient new way to rent your favorite movie(s) for only $1 a night plus tax.  Simply use the touch screen to review and select your favorite movie(s), swipe your valid credit or debit card, and go!  If you’d like a receipt, enter your email address and a receipt will be emailed to you.  The newest releases are available, while supplies last, at each machine every Tuesday. Consumers can return their redbox DVDs to any other redbox location nationwide.  Currently there are over 15,000 locations nationwide!

Part Time Field Support Rep I (P/T FSR 1)

Position Purpose:

This person will contribute to our success by aiding in the installation, support and merchandising of redbox kiosks toward successful achievement of our company goals. This individual will perform kiosk merchandising of assigned markets and light service requirements. T ravel within assigned areas.

Essential Duties & Responsibilities:

·          Collects movies from machines and records counts

·          Keeps daily record of product distributed to each machine

·          Provides quality customer service through regular interaction and communication with store managers, owners, employees, and redbox personnel

·          Communicates status of machines and customer accounts to ROS

·          Cooperates with co-workers and promotes a positive and productive working environment

·          Accounts for the security of all machines, and merchandise on the route - includes reporting machine vandalism and theft as well as researching shortages/overages of movies

·          Keeps machines cleaned and maintained in proper working order - includes route maintenance as needed

·          Minor component replacement including but not limited to: small motors, sensor adjustments, board replacement under the direct supervision or in support of the ROS/Level 2

·          Keeps daily inventory record of merchandise taken from warehouse stock

·          Places product in machines to maximize presentation and sales

·          Loads and unloads product from automobile

·          Adhere to all Product Merchandising Programs, Company Machine Standards, and any special requests for products as identified by the ROS

·          Light Preventative Maintenance

·          Light Service as required by geographic and density conditions. Includes minor component replacement including but not limited to: small motors, sensor adjustments, board replacement under the direct supervision or in support of the ROS or Level 2

·          Small hand tools (screwdriver, pliers, cutters, hex wrenches), spare parts as directed by ROS, keys to kiosk and light box, QLM key

·          Company issued vehicle only if mileage guidelines dictate

·          Availability for dispatch response during normal working hours

Knowledge, Skills, & Abilities:

·          Demonstrates strong analytical, organizational, multi-tasking and problem solving skills

·          A passion for interacting in a positive and creative manner with customers, team members and developing partners

·          Demonstrates a high-level of computer literacy, including proficiency in web-based software applications, the Windows Operating System as well as office productivity applications such as Microsoft Word, Microsoft Excel, and Microsoft Access

·          Has the ability to travel

·          Demonstrates a high degree of self-motivation

·          Has the ability to address and diplomatically resolve inter-personal conflict

·          Ability to lift 50lbs.; can bend, kneel and stand for extended periods of time

·          Must have an excellent driving record

·          MVR, drug screen and background check is required

·          Has a solid and unwavering belief in good ethics and honesty

·          Highly organized and demonstrate self motivation and attention to detail

Education:                                                                                               

·          A minimum of a high school diploma or equivalent is required

Preferred Experience:

·          Background in equipment repair and maintenance

·          Prefer 2-5 years of computer, computer operations, network, communications, or related technical experience

·          Prior experience in retail, merchandising, field operations, or customer service

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