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Nearly 50 years ago, Computer Sciences Corporation became the first software company to be listed on the NewYork Stock Exchange. Today, we continue to set records for performance and service in an extraordinarily wide spectrum of industries.

Discover the power to make a difference - in an open, merit-based culture that transforms your talent into growth, rewarding your expertise with dynamic opportunities for career advancement.
A Great way to Grow!
At CSC, we believe in rewarding talent. Find out what you want to do, pursue it, and there are really no limits to how far your career can go at CSC.

We offer a complete compensation package with a choice of benefit options that work for you whether you're just starting out, at mid-career or approaching retirement. Our welcoming, supportive work culture combines the career choices and opportunities of a global Fortune 200 company with the friendly, small-company feel that comes from putting people first. Find the mentorship and professional training you need for growth. Find a great way to grow, with CSC!



An Equal Opportunity Employer, M/F/D/V.
CSC Careers
Field Technician Associate - (INAs-09n)
KOKOMO, IN

Job Title:Field Technician Associate - (INAs-09n)
Job Number:09008YW

Job Category:Technical Support Services
Primary Location:USA-IN: INDIANA-KOKOMO
Schedule:Full-time
Job Type:Regular
Employee Status:Regular
Job Posting:2009-Oct-01
Description
Essential Job Functions

  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues.


Qualification

Basic Qualifications
  • High school diploma
  • Seven or more years of field support experience
  • Experience working with the company's hardware, software and equipment products
  • Experience working with customer technology and support requirements



Other Qualifications

Windows XP desktop/desk-side support experience in a coporate environment required - 5+ years

High level of customer support experience in a desktop/desk-side environment - 5+ years

Ability to lift 50-75 pounds

Novell experience is nice to have, but not required

Good interpersonal skills to work with customers and other unit personnel

Good analytical and problem solving skills

Good communication skills

Good time management and organizational skills

Ability to resolve hardware and equipment problems

Willingness to travel Remote Work Location Authorized:No
Relocation Assistance:Not Available
Clearance Level:None


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