JOB SUMMARY: Assist consumers seeking money management, credit, homeownership counseling which includes resolving client’s debt, credit and savings issues and loan origination. Assist individuals affected by a national or natural disaster who are seeking guidance and assistance.  This assistance and counseling will be coordinated via telecommunications and online capabilities.

DUTIES AND RESPONSIBILITIES

Primary duties include:

§  Promote and conduct Credit Workshops adults

§  Participate in Community Outreach/Promotions efforts (when applicable)

§  Provide “one on one” credit, debt and savings counseling to individuals

§  Complete production and activity reports

§  Meet production goals

§  Conduct individual counseling sessions (in person, online or via telecommunications)

§  Maintain customer program files

§  Enroll and track the progress of, Case Management, Money Management, HOPE Fund  Matching Grant Participants

§  Prepare Customer Credit Dispute Letters

§  Provide Down payment assistance counseling for OHI participants

§  Maintain a neat clean work area.

§  Performs all other miscellaneous responsibilities and duties as assigned

§  Ability to articulate the mission, objectives and programs of the organization

SKILLS

Must have the ability to perform a variety of tasks which will include counseling, loan origination, guidance and assistance. Must be able to pay attention to detail and have strong communication skills both written and verbal. Must be self motivated, professional with integrity and take initiative. Must have MS Word and Excel computer skills.

EDUCATIONAL REQUIREMENTS

Minimum of two years of financial management counseling, mortgage lending or mortgage banking experience.  Licensed preferred.

• Must posses working knowledge of all applicable federal regulations, fair credit act and residential mortgage loan program requirements( e.g. FHLMC FNMA, RFC, FHA)


• Mortgage Loan Origination and Packaging 1-2 years 


• Financial Planning and Credit Counseling experience required

INTER-RELATIONSHIPS

Ability to interact with all levels within and outside a corporate environment, Able to work with both internal and external customers

WORKING CONDITIONS

Normal office environments and sometimes fast paced, ability to walk, stand, sit, and talk on the phone for periods of time in a professional manner. Ability to work outside the office in the field when applicable.

NEEDED ATTRIBUTES

Aptitudes: Problem-Solving, Motivation

Temperament: Resilience, Integrity, and Flexibility

Interests: Public contact, communication of plans and ideas.