Financial Services Representative

“Exciting opportunity for success and career advancement with one of the largest FX Brokers in the world”

FXCM (NYSE:FXCM) is one of the world’s largest currency trading brokers seeking career-oriented, entry-level candidates ready to start a career in financial services.

• Paid travel to Texas office for training
• Quarterly bonuses for top performers
• Strong team dynamic with frequent outings
• Located in the heart of downtown San Francisco

High performing employees within the Financial Services Representative team have historically been promoted into a wide range of positions including management, sales, trading education, private client services, marketing, training, and even traveled to some of our worldwide offices!

Starting a career in the global currency market - The top two reasons candidates apply to work within the currency (Forex) market are Growth and Opportunity.

• Over 4 Trillion in volume done each day – compared to 150 Million in global stock markets
• Retail traders accounting for 18% of daily volume during 2011; up from 10% in 2010
• Join a Team at FXCM with Record Growth every year since 1999 – even during 2008 and 2009’s global financial crisis

• Develop an array of Skills in: Customer Support, Sales, Trading, and many more
• Meritocracy – 2 years or less is the usual time frame for top performing employees to be promoted to more senior roles
• Opportunities abound with an increase in global partnerships

To learn more about the forex market and FXCM, please visit this link: http://www.fxcm.com/forex-educational-videos.jsp

• Market Junkies. You actively follow financial markets, financial news, and can easily name 2-3 stories at a maximum that you've recently read. You'd love to talk about opinions on global markets, trading strategies, and current world affairs.
• Career Minded. You are interested in starting a long-term career with FXCM and within finance and (most importantly) you are able to articulate how FXCM fits in your long-term plans.
• Entry-level Applicant. You have 0-3 years of professional experience in a full-time position and have a genuine interest in working your way up.
  

Key responsibilities include (not limited to):

• Provide our clients with best-in-class service on phone, chats, and email
• Intelligently articulate financial and market-related concepts
• Go beyond “customer service.” Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients’ trading experience and results
• Mediate difficult situations, conversations and customers with composure and resolve
• Consistently take initiative to learn about the markets, FX industry and new FXCM platforms and products such as the FXCM Trading Station, Meta Trader 4, or the latest iPad release
• Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume, and customer feedback
• Consistently achieve specific deposit, retention, and customer satisfaction benchmarks
• Act upon constructive criticism to improve on-desk client conversations and to build on personal and department-wide performance figures

• Must be eligible to work in the USA (No H1 Visa Sponsorship)
• Must be willing to work 12pm-9pm PDT or as shift needs change
• Must have strong communication verbal and written
• Follow global market trends and events and effectively discuss news releases and trade setups
• Ability to navigate basic and advanced mathematical examples with proficiency and accuracy
• Bilingual skills are a plus, but are not required (Arabic, French, German, Japanese, Korean, Russian, Spanish and Chinese)
• Bachelor degree, with a minimum 3.0 GPA
• Must obtain Series 3 and Series 34 licenses within 90 days of hire: full training will be provided and cost is covered by company
• Strong MS Office skills

Prior to submitting your resume, FXCM requests that you do the following: Review our website thoroughly: www.fxcm.com and register for a free demo account through the site to learn to navigate the software. Please include your demo username and password on your cover letter when you reply as this will increase your odds of receiving an interview.

Benefits:

• Savings Plan (401K)
• Medical & Health Care
• Prescription Drug Plan
• Dental Plan
• Vision Plan
• Employee and Dependent Life Insurance
• Short Term and Long Term Disability
• Paid Time-Off
• Flexible Spending Accounts
• Pre-Tax Commuter Reimbursement Program
• Employee Assistance Program
• Employee Referral Program