Ranked number 484 on Fortune Magazine’s 2009 ‘Fortune 500’ list, Insight Enterprises, Inc. is a leading provider of a broad range of top name-brand IT Solutions.

BASIC FUNCTION OF JOB

Communicate with clients who have delinquent accounts and attempt to secure payment on all past due amounts.  Provide special billing to larger Enterprise clients.

WORK PERFORMED

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mail/fax system generated form letters to clients to encourage payment of delinquent accounts.


• Release pending orders when client is within terms and credit line on their account.


• Provide special billing for larger Enterprise clients.


• Contact delinquent accounts by phone, fax or email.


• Confer with clients by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service or credit contract.


• Work with other departments at Insight to resolve issues that may be preventing payment of the invoice(s) by the client.


• Keep detailed record/status of their ongoing collection efforts.


• Receive payment information from clients and record amounts promised to be paid into client’s account.


• Notify Sales Rep if they experience any difficulties in contacting the client or securing payment on the past due amounts.


• Provide Accounts Receivable with check/wire/ACH application information.


• Update Collections Management with status reports on top delinquent accounts.


• After consultation with their manager, order service interruption/credit hold on future orders.


• Sort and file correspondence.


• After consultation with their manager, processes Legal, Third Party Collections and Bankruptcy paperwork and submit to their manager.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

Essential Functions of Job:

Develop rapport with client AP contacts and respective sales teams. This Representative’s portfolio is primarily made up of larger clients.   These clients require a more experienced collector who can perform their daily tasks with minimal supervision. Resolution to issues is generally more complex and requires good problem solving skills. Must be able to complete assigned tasks in a specified time frame. Must be able to effectively communicate with clients and fellow Insight teammates. Must meet SLA’s (Service Level Agreements) with sales and clients.  Must maintain their portfolio balances at or below predetermined departmental standards.   FSSHR II will also assist in training of new hires as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations.  Ability to write basic reports and business correspondence.  Must possess the ability to effectively present information and communicate, both orally and in written form, with clients and fellow Insight teammates. Must possess basic knowledge of Collection laws and procedures.

EDUCATIONAL REQUIREMENTS

Education and/or Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience.   Some college education preferred.

Two to five years previous collections experience preferred.