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Fire Service Technician


Job Summary

Johnson Controls
Round Rock, TX
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Fire Service Technician

About the Job

What you will do

  • Receive service calls from Service Resource
    Center, including a brief description of equipment/system malfunctions. 

  • Responsible to contact customer representative
    and ascertain equipment/systems problems. 

  • Diagnose problems and perform service and repairs
    on electronic fire alarm systems and other related building system products at
    customer sites. 

  • Follow prescribed troubleshooting procedures and
    refer to technical manuals, part manuals, change notices and bulletins,
    modification notices, etc. to repair equipment.

  • Service, troubleshoot and install many different
    manufacturers’ Fire & Life Safety systems including SimplexGrinnell. 

  • Read and interpret blueprints, diagrams,
    submittals, specifications software/systems, programs, schematics and
    operational product manuals. 

  • Exhibit excellent customer service skills by
    consistently communicating with the district staff and customers to ensure
    customer satisfaction.

  • Complete Service Acknowledgements with proper
    coding through communication devices, such as smart phones and laptop

  • Obtain customer signature upon completed service
    call assignment. 

  • Participate in a scheduled On-call rotation.

  • Help to train or mentor others on the service

  • Perform other duties as assigned.

What we look for


  • 5+ years documented experience in low voltage
    electrical systems, including Fire/Life Safety systems, Access Control,
    Nurse Call, and Paging systems.

  • Valid Fire Alarm License

  • Experience in reading and interpreting
    blueprints, submittals, and operational/product manuals.

  • Knowledge of test equipment, multi-meter,
    digital analyzer, and commissioning devices.

  • High School Diploma or equivalent

  • Ability to follow verbal and written

  • Capable of performing physical labor to
    include carrying and moving equipment and tools up to 50-70 lbs.

  • Able to work in unusual and sometimes
    difficult position such as climbing ladders, scaffolding and high lift
    equipment up to 40 feet, working within ducts, crawl spaces, above
    ceilings, etc

  • Ability to work flexible hours including
    weekends to meet customer requirements.

  • Overnight travel may be required.

  • Demonstrate a high level of customer service.

  • Maintain truck inventory to ensure timely
    response to customer needs.

  • Ability to adhere to, implement, and follow
    safety guidelines and procedures at all times.

  • Strong organizational skills, positive
    attitude, and an ability to learn quickly.

  • Possess a valid driver’s license and driving
    record that meets company requirements.

  • Able to pass a pre-employment background and
    drug test.

  • Retain any licenses that are required by
    National, State and Local codes.

  • Completion of SimplexGrinnell 4120 Network
    training within 12 months


  • NICET Level II certification strongly

Johnson Controls is an equal employment
opportunity and affirmative action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, national origin, age, protected veteran status, status as a qualified
individual with a disability, or any other characteristic protected by law. For
more information, please view EEO is the Law. If you are an
individual with a disability and you require an accommodation during the
application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.


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