(40%) Ensure Franchisees obtain Business Excellence

·         Accountable for franchisee EBITDA and driving/leading change for success. as well as contractual compliance. 

·         Assist Franchisees in analyzing their business opportunities and areas for improvement through short and long term business planning and regular financial business reviews.

·         Accountable for operational excellence and driving sales in the marketplace. 

·         Communicate and implement changes to standards, policies and contracts with Franchisees and follow up on all issues within the franchisee contract.

(30%)    Conduct Operational Visits in all Franchise stores.

·         Understand, interpret, uphold, and enforce standards, policies, and procedures.

·         Evaluate all systems in stores in market to ensure proper compliance against DPLLC Standards and procedures and programs

·         Evaluate all franchise stores at a minimum of 2 times per year.

·         Conduct OER Turnarou nd Classes as necessary with underperforming franchisees/stores within specified time frame.

·         Partner with OER Coach to ensure team effort as it pertains to driving operational results as per DPLLC standards.

(15%) Provide franchisees with appropriate coaching, training, education and development tools

·         Ensure franchisees have completed and implemented all current store level training programs.

·         Responsible for the communication / training and follow up of all new product and process roll-outs in their region.

·         Assess training needs of assigned markets and identify problem(s) where training needs are evident.

·         Partner with the Regional Trainers/WRC PeopleFirst to develop targeted training as well as delivery of standard programs

·         Provide hands-on training during store visits.

·         Provide positive, constructive, and actionable feedback.

·         Identify operational gaps and make recommendations on areas for improvement.

·         Act as Operations expert and resource for information to the marketplace.

·         Assess and share best practices.

(5%)Enforcement of the franchise contract

·         Responsible for understanding, interpreting, upholding and enforcing standards, policies and contracts

·         Through the VP/FOD, manage franchisee application, default and termination process, including exit strategy for assigned region.

·         Firm execution of franchisee commitments to store investment initiatives (equipment, relocations…)

·         Responsible for the review and recommendation of all franchisee and store level variances to the VP/FOD

(5%) Facilitate effective Quarterly Business Meetings and Area Leader level marketing meetings

·         Serve as primary operational support in all DMA meetings, and conference calls.

·         Understand and drive franchise understanding of marketing plans and initiatives.

·         Partner with Marketing Leaders and franchisees with sales planning, SLM execution and activities.

·         Coordinate with Marketing Leaders to facilitate DMA meetings that are tailored to DMA needs

(5%) Serve as liaison between WRC, Area Office, Team USA Office and Franchisees

·         Deliver company objectives and Regional goals and ensure they are communicated throughout their franchisees.

·         Clearly communicate company direction and reasoning to Franchisees.

·         Coordinate all necessary resources in crisis situations, i.e. robbery, death, natural disaster, etc.

·         Ensure franchisees support and develop customer-focused culture.

·         Ensure and facilitate the implementation of Domino’s Pulse.

QUALIFICATIONS:

·         Bachelor’s Degree preferred

·         5 - 7 years multi-unit experience in restaurant industry required

·         Experienced ensuring operational effectiveness for multi-unit organizations

·         Ability to read and interpret financial statements; strong analytical skills

·         Ability to effectively and professionally provide guidance and coaching to franchisees

·         Strong oral and written communication skills including public speaking

·         Strong organizational skills

·         Significant overnight travel required

·         Willingness to relocate required