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Inbound Fraud Support Represen...
GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries.
We reward hard work and brilliant ideas with recognition programs and incentive plans. We foster a performance driven culture that puts customers first, sparks creativity, and encourages all employees to come up with new ideas and one of a kind solutions. And when it comes to career advancement, the opportunities are yours for the taking. If interested in enriching your career at a company that values your opinion, then come join our Fraud team.
Universal Representatives assist Clients and Cardholders with resolving inbound calls regarding fraud inquiries. They handle a high volume of phone calls where they will review accounts for possible fraudulent activity. Responsibilities with this role will also include:
·Maintaining positive relationship between the customer and GE through the use of Customer Service skills
·Researching concerns and responding promptly to client and customer inquiries
·Strong ability to handle confidential information
·Disposition of credit applications and sales authorizations through application / account review
·Consistently providing a superior quality of service
oAnticipating client/customer needs
oIdentifying and using appropriate resources in order to provide contact resolution
·Work with your manager to better processes
oIdentifying actions to correct telephone. system or operating routine deficiencies
oIdentifying and proposing methods to improve service
oIdentifying and reporting call trends
·Additional job responsibilities as assigned
In exchange, you’ll enjoy a warm, welcoming environment with benefits that include:
*401(k) savings plan
*Casual, friendly work environment
*Shift differential for qualifying shifts
For immediate consideration, please visit http://www.gecallcentercareers.com/
Please note that candidates for this role will not be eligible for transfers internally to other GE businesses.
GE offers a great work environment and challenging careers. GE is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.