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French-Speaking Help Desk Asso...

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Job Summary

Chesapeake, VA 23320
Job Type
Full Time
Years of Experience
1+ to 2 Years
Career Level
Experienced (Non-Manager)
0.00 - 17.00 $ /hour

French-Speaking Help Desk Associate

About the Job

Our client is a successful services company and relationship management company that is dedicated to the highest level of customer and quality service for their customers. They are in need of a French-Speaking Help Desk Associate for their Support Center.  The French-Speaking Help Desk Associate will provide initial support to customers via the telephone, via email or by other means in response to inquiries made directly to their Call Center. Qualifications for the French-Speaking Help Desk Associate include proficiency and fluency in French, excellent customer service skills, the ability to act quickly in response to Help Desk inquiries, previous Call Center / Help Desk / Customer Service experience in a Call Center and Technical Support environment, the ability to assist French-speaking customers, and excellent communication skills. The Help Desk / Customer Service Representative will be responsible for assessing the issue of the caller and providing Level 1 support for problem resolution, documenting information, and resolving and escalating unresolved issues accordingly. Excellent communication, problem-solving and customer service skills are required along with previous experience and fluency in the French language (both oral and written) are also required.  For immediate and confidential consideration, please send your resume directly to chris.williams@modis.com. Chris Williams, Resource Development Manager, Modis, 505 Independence Parkway, Suite 100, Chesapeake, VA 23320.

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