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Citizens Banking Corporation Job Opportunity Bulletin 09-1569 Job Title: Client Service Supervisor Department: Retail Banking Location: Grove Road / Ypsilanti Description of Position: Assists branch management in the coordination of teller operations to include managing the daily client service operations of a branch, operating a teller station, implementing staffing schedules, cash management, and identification of customer needs. Maintain a broad knowledge of bank products and services. Assist the branch in achieving low-cost deposit balance growth goal for the office through servicing the clients and identifying new opportunities. Assist the branch in achieving total deposit growth goal for the office through servicing the clients and identifying new opportunities. Assist the branch in achieving total loan growth goal for the office through servicing the clients and identifying new opportunities. Assist the branch with profitable growth by controlling expenses, growing fee income, growing net interest income and managing FTE. Assist CSR’s in office in performing the CSR function proficiently as evidenced by low average cash differences in the teller transaction processing. In addition, work with CSR’s to recover differences. Keep informed of all applicable rules, regulations, bank policy, audit and compliance procedures, to actively prevent loss of bank assets while providing clients with an exceptional experience. Coach the sales & service performance of the full branch team to ensure participation of all team members in the client experience. Effectively administer the performance management process and successfully exercise the usual authority of a manager. Adhere to all regulatory compliance issues linked to the job and the team and understand how theses issues help the bank achieve the vision of remaining an independent bank. Qualifications: Previous supervisory experience strongly preferred. At least one year of recent experience as a client service rep (teller) required. Must be available to work at other branches and be able to work a flexible schedule based on the hours of operation of the branch office, to include a Saturday rotation. Thorough understanding of company goals and objectives in regards to client satisfaction. Excellent communication skills. Proven ability to lead and motivate teams. Experience handling multiple projects within required time constraints. Strong sales referral aptitude. Excellent research and problem solving ability.
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