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GRD Application Support Specia...

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Job Summary

Company
Johnson Controls
Location
Plano, TX
Industries
Other/Not Classified
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
4307_WD30048991165

GRD Application Support Specialist

About the Job

What you will do

Manages client relationships by answering technical questions regarding product and technical support utilizing brand specific catalogs, website, and E-tools (CRM, Documentum, Edge & AS400).



How you will do it

  • Provide technical assistance to customers regarding GRD (Grilles-Registers & Diffusers) in regards to specific parts, products, pricing, procedures, and quote generation.

  • Process orders and shipment data to relay to customers regarding purchasing of products and date of shipment of products from the manufacturing plants and manage CRM database and follow up on open items with each respective plant.

  • Manage the Queue for GRD and check on the Technical email repository for GRD (when applicable).

  • Create and monitor status reports and charts utilizing Microsoft Word and Excel

  • Other duties may be assigned.










What we look for

Required


To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily. The ideal candidate must have a
willingness to learn. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.  Strong
attention to detail is essential to be successful as GRD Application Support
Specialist.  Must be able to creatively problem solve while using the
materials and facts at hand.  Excellent interpersonal skills and
flexibility to work on multiple projects and assignments is critical.




Preferred

Associates or Bachelor's Degree (B. A.) from an
accredited two year or four-year College or University preferred


 

Johnson Controls is an equal
employment opportunity and affirmative action employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, age, protected veteran status, status as
a qualified individual with a disability, or any other characteristic protected
by law. For more information, please view EEO is the
Law
. If you are an individual
with a disability and you require an accommodation during the application
process, please visit www.johnsoncontrols.com/tomorrowneedsyou.








 

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