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General Manager Bakery

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Job Summary

Location
Tampa, FL 33604
Industries
Manufacturing - Other
Restaurant/Food Services
Food and Beverage Production
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Education Level
High School or equivalent
Career Level
Manager (Manager/Supervisor of Staff)
Salary
$50,000.00+ /year
Plus Bonus

General Manager Bakery

About the Job

Overview of Position:

General Manager is responsible for every store operation, including overseeing all aspects of production, sales, and human resources. This involves developing a staff of professional employees, obtaining maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products.

Principal Duties and Responsibilities:

Guest Service

·         Ensuring all products meet quality standards and in turn, guarantee customer satisfaction

·         Serving as a role model for customer-first behaviors according to company standards

·         Building a team of customer-focused employees through coaching and performance management

·         Handling difficult customer situations professionally

·         Handling any customer complaints/concerns

·         Responding to customer inquiries on a timely basis

·         Ensuring all products meet set quality standards

·         Conduct store tours

·         Answer telephone in a timely manner and utilize company’s greeting procedures

Supervisory

·         Supervising store operations

·         Ensuring all of the store’s physical property is in good condition

·         Conducting or delegating opening and closing responsibilities

Sales

·         Directing and managing store sales efforts, which may include retail sales and suggestive selling

·         Achieving business plan objectives and profitability according to store operating plan and established financial goals

Production

·         Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance

·         Understanding the production process and maintaining a schedule that guarantees high quality and output

·         Understanding and implementing store quality control procedures

·         Coordinating production schedules to meet customer demands and to minimize labor hours

·         Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation

·         Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR’s, etc.

·         Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

·         Overseeing proper upkeep of store facility and equipment

Personnel

·         Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing

·         Build a team of customer-focused employees and foster teamwork

·         Demonstrate leadership in employee development

·         Communicating to store employees and enforcing all store policies, standards, and practices

·         Scheduling

·         Performance reviews with employees

Accounting

·         Ensuring maximum profitability and sales growth in all store functions

·         Managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.

·         Completing required corporate reporting documentation, both financial and operational

·         Managing company resources responsibly including inventory control

·         Managing financial duties

·         Protecting company assets

·         Maintaining a resourceful budget and controlling all costs and expenses

·         Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions

·         Payroll

·         Follow company cash handling procedures & policies

·         Accounting tasks such as counting and depositing revenues

Leadership

·         Communicating and modeling company standards and policies

·         Implementing efficiently and effectively directives from store, corporate, and divisional management

·         Developing and maintaining store organization to promote efficient operations

·         Interfacing with corporate office personnel

 

Essential skills and Experience:

·         High school or GED required

·         Must perform all related competencies outlined in the Company’s Shift Management & Store Management Training Workbooks

·         Experience with sales, management, production, and customer service

·         Strong communication, organizational, and leadership skills

·         Pleasant disposition, sociable, accommodating nature, and enthusiasm

·         Self-motivation, creativity, and adaptability

·         Basic computer, telephone, and fax knowledge

·         Must be at least 21 years of age

·         Must be insurable under Company’s auto carrier.

·         Pass a pre-employment drug screen, credit and criminal background check

·         Must have availability to work weekends.

·         ability to speak and understand Spanish a plus.

Nonessential skills and Experience:

·         Post-Secondary Education strongly preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

·         Carrying · Writing · Bending · Stooping · Grasping · Standing · Climbing

·         Twisting · Sitting · Filing documents · Walking · Driving

·         Sweeping · Lifting · Pushing/pulling · Using telephone and fax machines

·         Communicating with customers and co-workers

Physical Requirements

·         Lifting up to 75 pounds occasionally

·         Physical activity is sporadic

·         Involves periodic travel

Visual/Audible Acuity Requirements

·         Must be able to meet requirements for a driver’s license.

Working Conditions:

·         The worker is subject to inside and outside environmental conditions.

Company’s promotes a diverse and drug-free workplace. EOE.

Benefits

Health Insurance

Dental Insurance

Life Insurance

401K Plan

Disability Insurance

Paid Time Off

Employee Discounts

 

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