Job Function:
This position will oversee all aspects of sales/marketing, operations, human resources and financial efforts to maximize profitability in the distribution of a wide variety of high quality landscape supply products. This person will have direct management of employees within sales, customer service, and operations. This position requires hands-on supervising ability to subordinate personnel and carry out strategies as defined by senior management.

Essential Duties:

• Monitor and deploy sales/service resources to ensure superior customer service throughout all product areas.
• Monitor and evaluate customer satisfaction and manage a process of continuous improvement in site customer service.
• Ensures a smooth and effective site production process including the implementation of site merchandising, loading and shipping of material, receiving and unloading of material, and superior product maintenance.
• Daily pricing and expense management in support of market’s business plan.
• Ensure a safe work environment through compliance with all safety regulations and policies.
• Administers and implements company policies and procedures applicable to the market.
• Implements senior management direction to specific site/market needs.
• Ensures all training activities are completed within set timetables and to enhance professional development of employees.
• Monitor all transportation activities including scheduling, and maintenance of vehicles.
• Direct and monitor inventory control processes to meet inventory turn goals and minimize shrink and waste.
• Ability to utilize remote support (sales, purchasing, financial) services in a resourceful and effective manner to achieve site goals.
• Make sales calls and participates in account management of key customers.

Skills & Qualifications:
• BS degree in Horticulture or related field desired, 7+ years of related experience, deep knowledge of horticulture industry
• Excellent organizational ability, a high degree of initiative, excellent communication skills and a team orientation

• Ability to understand and apply senior management directives to site needs
• Strong skills in evaluating and improving customer service processes
• Specific experience in managing production, maintenance and service resources in an operational environment
• Experience in developing, training and motivating a sales and operational team
• Bilingual abilities (English / Spanish) is a strong plus; proficiency with Microsoft Office applications
• Ability to work in adverse weather conditions; both heat and cold
• Must be physically able to lift up to 50 pounds without assistance (occasionally, regularly, routinely, throughout the course of the work day)
• Perform other duties as necessary