Smith Dairy Queens, LTD. is seeking experienced GENERAL MANAGERS to join our company as we organizationally restructure.  Our vision and strategic direction is to increase sales, profitability and market share across the state of Texas.

Today our company owns and operates 37 Dairy Queen stores, mostly in small towns south and southwest of our home office in Bryan, Texas.  Under our new corporate structure, we are positioned to own and operate up to 100 stores over the next 5 years.

Our company’s mission is to commit ourselves to the growth and development of our organization, our team members, and our customers by delivering on the brand promise with pride, unity and operations excellence in every location.

We are an employee-owned company.  Our managers enjoy a stable environment with a competitive salary, an excellent benefits package, and the opportunity for growth and personal development.  We also provide relocation assistance.

COMPENSATION:

The annual base salary ranges from $36,000–$40,000, plus an opportunity to earn up to 30% in bonus; additional 10% for top performers.

JOB SUMMARY:
The General Manager oversees the entire store operations including financial performance, product production, inventory, personnel, sales, and marketing for the store.

DUTIES AND RESPONSIBILITIES:

1.       Oversee and manage all areas of store and make final decisions on matters of importance.

2.       Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the store.

3.       Responsible for the development and achievement of the store’s business plan by working with the franchisee or franchisee’s appointee and ADQ field staff or territory operator.

4.       Ensure guest service in all areas meets company standards.

5.       Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.

6.       Organize and implement local restaurant marketing as well as regional and national marketing promotions to increase restaurant sales.

7.       Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.

8.       Responsible for effective management schedules and ensuring that store is properly staffed for all day parts and sales volumes.

9.       Manage restaurant P&L to optimize manageable profit, control COGS, Labor, and Controllables (semi-fixed expenses).

10.    Expected to exercise good judgment in decision-making and reporting issues to the franchisee.

11.    Perform other duties and responsibilities as required by franchisee or franchisee’s appointee.

QUALIFICATIONS:
Minimum of three (3) to five (5) years of restaurant management preferred, QSR experience strongly preferred.  High school diploma or equivalent required.  Must have proven track record in management of COGS and labor.

Must have excellent customer service and employee relation skills. Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast paced environment.

BENEFITS PACKAGE:

Health benefits: 

·         Medical, dental and vision insurance

·         Supplemental disability insurance

·         Term-life insurance

Retirement includes:

·         Employee stock ownership – 25% with no buy-in

Additional benefits:

·         Referral bonus

·         Education reimbursement

·         Customized management training program

·         Relocation assistance

HOW TO APPLY:

·         Email resume to teamdq@smithdq.com or fax to 979-846-8618

·         Apply online at www.dq-jobs.com