Overview of Position:

Retail Manager is responsible for every store operation, including overseeing all aspects of production, sales, and human resources.  This involves developing a staff of professional employees, obtaining maximum revenue, and ensuring both customer and employee satisfaction.  Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products

Principal Duties and Responsibilities:

Customer Service

·         Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction

·         Serving as a role model for customer-first behaviors according to company standards

·         Building a team of customer-focused employees through coaching and measurement

·         Handling difficult customer situations professionally

·         Handling any customer complaints/concerns

·         Responding to customer inquiries on a timely basis

·         Ensuring all products meet Krispy Kreme quality standards

Supervisory

·         Supervising route, retail, and deli operations

·         Ensuring all of the store’s physical property is in good condition

·         Conducting or delegating opening and closing responsibilities

Sales

·         Directing and managing store sales efforts, which may include Hot Light times, DSD promotions, retail sales, fundraising, up-selling, and route sales

·         Achieving business plan objectives and profitability according to store operating plan and established financial goals

Production

·         Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance

·          Understanding the production process and maintaining a schedule that guarantees high quality and output

·         Understanding and implementing store quality control procedures, including standards

·         Coordinating production schedules to meet customer demands and minimize labor hours

·         Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation

·         Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR’s, etc.

·        Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

·         Overseeing proper upkeep of store facility and equipment

Personnel

·         Directing and developing employees, including: recruiting, training, scheduling, safety education, supervising, dispute resolution and firing

·         Build a team of customer-focused employees and foster teamwork

·         Demonstrate leadership in employee development, including Assistant managers

·         Communicating to store employees and enforcing all store policies, standards, and practices

Accounting

·         Ensuring maximum profitability and sales growth in all store functions

·         Managing income and expense budgets, including accounts/receivable, profit and loss, etc.

·         Completing required corporate reporting documentation, both financial and operational

·         Managing company resources responsibly including, inventory control

·         Managing financial duties

·         Protecting company assets

·         Maintaining a resourceful budget and controlling all costs and expenses

·         Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions

Leadership

·         Communicating and modeling company standards and policies

·         Implementing efficiently and effectively directives from store, corporate, and divisional management

·         Developing and maintaining store organization to promote efficient operations

·         Interfacing with corporate office personnel

Essential skills and Experience:

·         High school required

·         Complete Krispy Kreme training program

·         Experience with sales, management, production, and customer service

·         Strong communication, organizational, and leadership skills

·         Pleasant disposition, sociable, accommodating nature, and enthusiasm

·         Self-motivation, creativity, and adaptability

·         Basic computer, telephone, and fax knowledge

·         Most stores offer full-time positions (40+ hours/wk)

·         Completion of Krispy Kreme Management 101 training

·         Must meet Krispy Kreme driving standards (three year clean driving)

·         Pass a pre-employment drug screen and criminal background check

Nonessential skills and Experience:

·         Post Secondary Education strongly preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

·         Carrying          · Writing                ·  Bending              ·  Stooping            ·  Grasping            ·  Standing

·         Twisting         · Sitting                  ·  Filing documents                              ·  Walking              · Driving

·         Sweeping        · Lifting                  ·  Pushing/pulling                ·  Using telephone and fax machines

·         Communicating with customers and co-workers      

Physical Requirements              

·         Lifting up to 75 pounds occasionally

·         Physical activity is sporadic

·         Involves periodic travel

Visual/Audible Acuity Requirements

·         Must be able to meet requirements for a driver’s license.

Working Conditions:

·         The worker is subject to inside and outside environmental conditions.

FOR IMMEDIATE CONSIDERATION, PLEASE SUBMIT YOUR RESUME AT OUR WEBSITE: www.krispykreme.com

Krispy Kreme supports a diverse and drug-free workplace. EOE