Location
Carlsbad CA
Job Responsibilities
The NOC Technician is responsible for pro-active network management of all customer related systems; VSAT hub, VSAT remote, RF chain and all associated equipment. Our ideal candidate is knowledgeable on RF, networking and has experience in Unix. Additional duties include:
- Notify customer of any communication loss or outage resulting from Hub equipment failure.
- Troubleshoot network outages by diagnosing all VSAT and customer related systems.
- Dispatch a service company if needed, test the repair, verify repair with customer, and document all aspects of the entire event. Follow-up all service calls.
- Monitor all hub equipment and notifying Senior Technicians and the Manager of any problems.
- Verify fix with customer and inform them of the estimated time of arrival (ETA) of service technician.
- Document all network outages, calls, and solutions, in trouble ticket database.
- Keep current status of all network outages and pending solutions.
- Escalate most difficult and time consuming of problems to the Senior NOC Technicians.
- In association with other network technicians maintain the configurations of all hub and customer host equipment.
- Monitor all hub equipment and report any malfunctions to senior technical staff.
- Must have ability to work rotating shifts.
- Familiarity with various software packages.
- Flexibility to work adhoc projects.
- Follow all company procedures and directives.
Experience/Skills Required
- Minimum of an AA Degree in technology (EE, Computer Science, ...) or a 2-year technical degree.
- 2+ years of experience in VSAT environment or communication equipment.
- The NOC Technician must also be capable of following written instructions including technical diagrams, navigate on a PC, and understand how to use hub equipment and adhere to procedures and safety precautions.
- Must have knowledge of IP communication · Must have knowledge in one or more communications protocols (such as TCP/IP, X.25 etc).
- Ability to fluently speak Spanish is a plus.
- Excellent communication skills.
Bonus skills:
- Experience in satellite communications
- RF and VSAT skills
- The following diagnostic tools
Bird dog
Multimeter
PowerMeters
Frequency Counters
Oscilloscope
The following certifications:
Red Hat
Linux
CCNA
NMCE
Education Requirements
AA/AS
Travel Required
Up to 10 percent
US Citizenship Required?
US Citizenship Required
Clearance Required?
No
Location Information
