Job Summary
- Company
- Synova
- Location
- Newark, DE 19711
- Industries
- Computer Hardware
- Computer Software
- Computer/IT Services
- Job Type
- Full Time
- Temporary/Contract/Project
- Employee
- Years of Experience
- 2+ to 5 Years
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- JB-Google-DE
Google Technical Support
About the Job
SYNOVA INC. is an Information Technology “professional services” organization, specializing in staffing services, projects & solutions, offshore capabilities-both onsite and offsite, and consulting services.
SYNOVA is seeking a Google Technical Support Specialist in Newark, DE for a consulting firm to start immediately.
Skills Requirements:
- Provide technical support and Leadership for assigned Google products.
- Work effectively and efficiently with senior-level personnel within Escalations Management, Consulting and Implementation teams to troubleshoot complex technical issues.
- Work directly with strategic clients to provide reactive and consultative service to promptly resolve operations issues.
- Develop holistic technical solutions to client management, and innovate on current processes to improve top-level support operations.
- Communicate cross-functionally with broader client- and product-facing teams to ensure customer-centric product development and release readiness.
- BA/BS degree preferred with a strong academic record.
- Search appliance implementation and development across Google, or other search vendor.
- At least four years of experience working in a client-facing technical service environment, preferably supporting Internet-based products.
- Demonstrated technical experience in one or more of the following: HTML, JavaScript, SQL, ActionScript.
- Strong familiarity with SDLC processes and code control.
- IT or industry certification is desirable.
SYNOVA is a Corporate Plus member from the NMSDC and is currently one of the largest minority certified MBE Information Technology Professional Services suppliers to several Fortune 50 companies. SYNOVA has over 1,700 technical employees and staff worldwide, over 35 locations nationally as well as offshore operations in India, China, Hong Kong, Brazil, and Puerto Rico. We offer great benefits including PPO plan for medical/dental/vision and matching 401K.
If you are interested in this opportunity, please send resume to jbibbee@synovainc.com and the subject line MUST include job reference number or resume will not be considered. Please no subcontractors, ONLY W2 consultants will be considered.
