Description
As a Sales Manager for GovConnection you will be responsible for leading, developing and driving business results for a team of Account Managers. Major responsibilities include: Leadership: communicate initiatives and strategies in a positive manner; build trust with team; motivate and build morale; develop relationships with internal and external resources; and serve as first line of support to Account Managers (in partnership with Team Leaders) for logistics, customer issues, pricing inquiries, system and procedural questions, advice, and issue escalation. Account Manager development: understand individual development needs of each member of the Sales team; proactively coach Account Managers, catering to specific needs; help Account Managers with career growth; provide recognition for goal attainment, progress, activities, and skill development; keep Account Managers informed of progress toward goals; observe Account Manager performance through remote monitoring, direct monitoring and joint customer calls; develop skills of Account Managers; and hold Account Managers accountable to expectations.
Business Management and Development: Conduct business reviews every month for each Account Manager; produce business results (100% of goal attainment) through pipeline/deal management, customer involvement, sound decision-making, and profitability management; and engage resources when needed.
Required Skills
Requires proficiency in the following process/policy subjects in order to serve as a level of support: •Pre Sales policy/support (How to key all types of orders; Account Specific Pricing; Adds, changes, deletions to catalog mailings; B2B customer assistance; Bid desk policy and process; Contracts and proposals; Cost adjustments; Credit issues; Emergency drop ships; Freight policy; Freight quotes (i.e. on large orders); Held orders; Leasing policy and process; Marketing leads; Negotiation (first line of support); Nexus/tax; Order fulfillment; Pre-sale return questions – second line of support; Product ETA; Product evaluation of non-PCC owned product; Standard drop ship via EDI; and Vendor rebates process and policy) •System how-to (JDE, Callback, Product Wizard, Worknet, IBA setup) •Post order policy and process (Commissions; account reconciliation – first line of support; vendor rebate policy, process and escalation; and IBA web help) Pre-sales product and service solutions (sourcing new products – first line of support)
