Guest Services/Front Desk Supervisor - Daytona Ocean Walk Resort

JOB DESCRIPTION

Job Summary:

• Supervise the daily operation of the front desk and its team members. 


• Some of the duties include but are not limited to guest check-in, guest check-out, answering guest and staff questions, running reports as required and maintain efficient schedules and operational procedures which result in the satisfaction of all staff and guests.


• Interact with owners, guests, potential owners, affiliated business units and team members regarding resort inquiries, complaints, comments and suggestions with appropriate problem solving and service recovery actions as to assure a successful outcome.


• Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible.


• Assist with Team/Staff issues and other items as requested.

• High school diploma or equivalent.


• Two years of customer service experience.


• One year of Supervisory experience.


• Six months experience in the hospitality field.


• Basic office skills helpful, including basic math to figure costs and make change, proper cash handling procedures and telephone skills.


• Must maintain a professional appearance and a cordial attitude towards all guests and staff members.


• Able to handle the stress of high customer demand in a hospitality environment.


• Must  be people oriented and able to work independently or with others as needed


• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.


• Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action.


• Must be able to supervise staff in a front desk operation in a manner that effectively supports and promotes teamwork while helping each individual achieve personal growth and opportunity.