This position is located in our FL, MacDill AFB facility



HELP DESK SPECIALIST - TAMPA, FL - ACTIVE TS/SCI Required

Helpdesk Systems Administrator with 2-3 years Win NT/XP experience supporting a global Active Directory (AD) infrastructure with several thousand users in a mixed Windows and UNIX environment. The candidate will provide Tier I and II support to Department of Defense (DoD) end users which include Military, Government Civilians and Contractors. End user support will require familiarization with Windows client administration/configuration including, but not limited to desktop support, software installation and remote troubleshooting using SMS. Support also requires AD Users and Computers management, security and distribution groups, accounts management (creation, disabling, and maintenance), some exchange administration and hardware/network troubleshooting. A working knowledge of COTS software such as MS Office, Siebel Support Suite and Symantec Anti-virus is essential; knowledge of military intelligence applications is a plus. This is a military intelligence working environment and necessitates a TS/SCI security clearance. The position also mandates deployment travel to hazardous duty locations throughout Southwest Asia at a minimum duration of 120 days annually.

At least one industry recognized technical certification is REQUIRED; multi-certified candidates are strongly considered. An Associates or Bachelor's degree in a technical field is preferable. Continuing accredited education toward a related degree is advantageous.

The candidate should possess a minimum of 5 years technical experience including 2-3 years in a Helpdesk or Network Operations environment. The position requires proficient skill in troubleshooting and diagnosis of technologies described along with qualified customer service abilities.

Willingness to travel overseas to hazardous locations working extended shifts of 12 hour/7 days per week; residential shift work supporting a 24/7, 365-day a year Service Center; availability to work weekends and holidays; motivated and enthusiastic multi-tasking capability to sustain heavy call and online service request volumes.
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