EHE International, the leader in preventive healthcare, has an immediate opening for an experienced Help Desk Support Technician to provide support to local and remote end-users.

Responsibilities for this position include:

• Provide timely support for end-user requests via telephone, hands-on, and Remote Desktop.


• Manage end-user requests by creating, tracking, and documenting issues in the helpdesk application.


• Configure, deploy, and support desktop and laptop PCs, applications, mobile phones and smartphones, telephones, printing devices, and overhead projectors.


• Configure, deploy and support applications, including the Microsoft Office Suite, Adobe products, and Symantec End Point antivirus.


• Create, modify, and delete user IDs, security groups, and email distribution groups.


• Ensure all systems are updated with the latest security patches and virus definitions.


• Escalate issues to internal IT staff or manufacturer as required.


• Assist with additional IT duties as required.


• Manage help desk ticket queue, provide weekly and monthly reporting on ticket completion and expedite tickets as needed to assure they are completed on time.


• Provide off-hours emergency support for key systems and end-users.


• Perform all work in compliance with all IT systems and security policies.

Monday to Friday, 3:00 pm to 11:00 pm. Company benefits include: healthcare, paid vacations and holidays, 401K, tuition reimbursement.

Requirements:

The successful candidate will have 4+ years in a Microsoft Windows and Office environment. Must have strong hands-on-knowledge of Windows XP, Microsoft Office, desktop and laptop PC hardware, printers, peripherals, and TCP/IP. Must have exceptional verbal and written communication, organizational, and detail-oriented skills, with an orientation toward personable customer service. Must have good research, analytical, multi-tasking, follow-up and problem solving skills. Must be self-motivated with the ability to effectively prioritize and execute tasks. Experience with Microsoft Server operating systems, Exchange and Active Directory is a plus. Microsoft application and client operating system certification(s) is a plus.

Resumes and salary requirements can be sent to: HR@eheintl.com , or Fax: 212.332.1170. May also be mailed to:

EHE International, HR Department, 10 Rockefeller Pl. 4th Floor, New York, NY 10020.