OppenheimerFunds, Inc. is one of the largest mutual fund managers in the United States, with around 50 mutual funds and approximately six million shareholder accounts. Since our founding over 50 years ago, OppenheimerFunds has built a business focused on meeting the needs of our clients. Today, we are a strong, tested industry leader committed to investment excellence and providing solutions to meet investors’ needs. 

Job Purpose:

As a supervisor in Client Relations, you will be responsible for overseeing a staff of approximately 10 – 12 with a combination of WAVE (remote) and in-office employees. Supervisors are accountable for team success and employee development. Strong relationship building with customers and internal partners are required for success. Experience preferred in interviewing, budget review, managing service levels while setting clear expectations and coaching employees to deliver excellent service.

Principal Responsibilities May Include:

Build Strong Teams

• Identify opportunities to engage employees and build on a very strong culture
  
• Empower team members and provide consistent, clear and constructive feedback
  
• Set clear expectations and engage employees to obtain ideas for new and different ways to continue to learn behaviors that contribute to delivering excellent customer experiences
  
• Strong focus and desire to teach and help people in every aspect of their job and passion for employee development

Focus on Results

• Develop and execute strategies that contribute to sustained positive performance results
  
• Make tough calls and analyze information to make good business decisions; sometimes difficult and in the face of ambiguity
  
• Strive for excellence, repeatability, sustainability and not perfection
  
• Foster a sense of urgency

Break Down Silo’s

• Develop and sustain strong working relationships with peers and co-workers across the organization
  
• Communicate effectively to win the trust and respect of others
  
• Think beyond own responsibilities and seek to understand business partners’ direction, goals and viewpoints

Be a Change Agent

• Initiate opportunity to challenge the status quo, strong desire for continuous improvements and execute solid strategies for improving business processes
  
• Engage team members and department to think creatively and generate ideas for process improvements
  
• Take risks and view mistakes as opportunities for learning

Competencies For Success:

• Minimum one-year of leadership experience
  
• Strong leadership and interpersonal skills
  
• Strong focus on service excellence
  
• Strong written and oral communication skills
  
• Ability to work in a fast paced organization that is employee focused and continuously looking for opportunity to enhance our business
  
• Honor commitments and follow through
  
• Good planning, organization, and time management skills are required
  
• Think strategically by offering solutions, using sound judgment, and innovation while focusing on customer and employee needs

OFI Core Competencies

Leadership and Communication

Has passion to win; champions change and innovation; sets expectations and standards; motivates others to follow despite ambiguity; does not place self before others; builds exceptional teams and coalitions; addresses conflict and makes tough decisions; relishes challenge and change; accepts ownership and accountability; inspires trust; fosters open communication.

Planning and Execution

Creates advantage through creative planning and execution; conducts careful and systematic analysis; drives for results; follows through on commitments; aligns, plans, develops and deploys coherent goals and feeds back results; ensures customer loyalty through continuously improving performance, products and services; enables others to succeed.

Business Insight

Understands business context and how to innovate and leverage business opportunities to generate returns; possesses necessary financial acumen and broad understanding of financial services; successfully develops and deploys technology.

Personal Credibility

Is interpersonally savvy; speaks and presents with impact; continuously learns and grows: develops self and others; grasps development opportunities; breaks out of silos; listens to others; has track record of success and resilience.

Corporate Values

The candidate must be comfortable with continuous change and demonstrate commitment by abiding to OFI’s Corporate Values:

1.     Excellence

2.     Integrity

3.     Collaboration

4.     Passion

For consideration, please apply online at www.oppenheimerfunds.com – careers.  EOE