Intersections Inc. is currently looking for a dynamic and experienced HR Manager to manage the Human Resources function in our Rio Rancho, NM location.  This position will provide Human Resources oversight for a 200 seat Call Center and will report to Corporate HR in Chantilly, VA.

Responsibilities:      

·          Administer payroll and the Human Resource Information System (HRIS) to ensure integrity of employee data.

·          Manage recruitment and selection process for a 200 seat call center. Develop creative recruitment campaigns, attend job fairs, utilize on-line databases, and work with employment agencies, colleges and community agencies.

·          Perform benefit administration to include communicating benefit information to employees and conducting new hire orientation.

·          Handle all employee relations issues.  Provide counseling to managers on matters of discipline and performance improvement.

·          Monitor performance appraisal program.

·          Maintain compliance with state and federal government regulations.

·          Administer various human resources programs and procedures; assist in development and implementation of policies and procedures.

·          Conduct exit interviews, analyze data and make recommendations for continuous improvement.

·          Participate in developing department goals and objectives.

·          Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.

·          Other duties include office administration and coordination of facility maintenance and repairs

Required Qualifications:

·          Bachelor's degree in Human Resources Management, or a related field.

·          4+ years of experience in a Human Resources Generalist role; 1+ years experience in a Call Center environment.

·          Experience in a high volume recruitment environment required.

·          Experience working remotely in a satellite office preferred

·          Considerable knowledge of general human resources practices and policies including applicable state and federal laws pertaining to areas of responsibility.

·          Proven skills in resolution of employee relations issues.  Ability to objectively coach employees and management through complex, difficult, and emotional issues.

·          Ability to  work independently a must

·          Effective oral and written communication skills; excellent interpersonal skills and attention to detail a must.

·          Manage multiple tasks, meet deadlines and prioritize responsibilities; strong analytical ability.

·          Background in employment law and other government compliance regulations.

·          Proficiency with MS Outlook, Word, and Excel is required.

·          Knowledge of ADP Perspective and ADP Payroll system highly desired.

Please send resume and salary requirements to jsobieski@intersections.com

No Relocation Offered for This Position

Intersections Inc. is an Equal Opportunity Employer. EOE/D/F/D/V