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HVAC Truck Based Service Manag...


Job Summary

Johnson Controls
Tempe, AZ
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

HVAC Truck Based Service Manager

About the Job

What you will do


Responsible for Service
customer account leadership, including Labor and Material growth and execution
of the Service business, for the team’s customer base. Drives profitability and
productivity of the team. Manages customer relationship development and satisfaction.
Responsible for employee development and retention. Responsible for safety
program compliance. 



How you will do it


  • Sets and monitors goals
    for customer account gross margin delivery and profitability, including PSA and
    L&M work. Drives L&M growth through Technicians and Team Leads.
    Provides input to the Area business plan.

  • Leads the execution
    efforts of assigned Service business. Ensures consistency of delivery systems
    through supervision and audits of Technicians, Customer Service Agent, Customer
    Service Agent Assistant in the delivery of quality service to customers.

  • Approves all L&M
    quotations from above assigned threshold.

  • Responsible for service
    response to warranty-related customer issues.

  • Manages the assigned
    customer relationships and drives issue resolution.

  • Manages team budget and
    overhead accounts as assigned.

  • Coordinates with
    counterparts in GWS, Systems, Solutions Sales, and Projects to drive overall
    customer account profitability.

  • Maintains proper
    staffing levels for the team, through labor forecasting, planning, and

  • Approves time sheets for
    direct reports, and performs all other necessary management tasks related
    bookings, Accounts Payables and Account Receivable. .

  • Responsible for safety
    performance and program compliance.

  • Accountable for
    procuring and maintaining fleet and tools inventory.

  • Recruits, hires, and
    retains Technicians, Customer Service Agents, and Customer Service Agent
    Assistants. Works with direct reports and Team Technical Leads to create
    effective development plans and tracks training performance. Prepares and
    delivers clear performance expectations and performance reviews for direct

  • Continually networks
    within the industry.

What we look for


Must have strong
interpersonal skills to effectively communicate with both internal and external
clients. Must have the ability to simultaneously handle a large and diverse
number of projects, tasks and issues with tact, cooperation, and persistence.
Ability to prioritize work activities based upon financial impact to desired
business goals. Experience and/or basic project accounting or costing
principals is desired. 

Associate Degree in electronic or mechanical systems, or equivalent plus seven
years of experience in the HVAC and/or building controls systems. Bachelor’s
degree in a technical discipline preferred. Work requires one or two years of
prior experience in directing or leading the work of others. Must have the
ability to interact effectively with employees and customers in difficult situations.
Possesses basic accounting and business principles. Able to lead and direct
diverse teams. Demonstrated competence in written and verbal communication
skills. Able to positively represent Johnson Controls and communicate with
others at varying technical levels. Able to use service management software and
financial accounting systems. Demonstrated proficiency in MS office products,
and basic Windows environment.


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