DESCRIPTION 

Primarily phone support of internal users.  Takes calls and processes email requests to Help Desk. Collects information on the problem or request and fills out ticket in Altiris, and then assigns the ticket to the appropriate Help Desk Specialist.  There is a solid career path for this growing company.  

We have placed over 20 candidates with this client over the past few years.  The company has experienced incredible growth in the last 12 months.  This company is ready to interview and hire immediately.   

If you are not available but you have a friend/co-worker that meets the above-mentioned requirements, you could receive $500 as a referral bonus.      

EDUCATION and/or EXPERIENCE

4 year BA/BS Desired Degree:  Computer Science, MIS, or related.  Relevant trade school education will be taken into consideration.  

Certifications Required:

MCP, A+.  Other industry certifications will also be considered.  

4 plus years experience

Basic knowledge of Windows XP desktop software

Ability to follow template of technical information to gather from users

Experience with Help Desk ticketing software a plus

Excellent people and communication skills

Experience taking calls for computer assistance

Working knowledge of HP printer technology

Familiar working with Local Area Networks

Ability to troubleshoot various Dell desktops and Lenovo (IBM) laptops

Ability to work on various printers, scanners and network devices

Answer phone calls from users to Help Desk

Processes emails sent to Help Desk

Reset network and  passwords

Follow up after completion of task to ensure 100% user satisfaction

Processes new hire, transfer and termination notices from HR